Job Description

Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway.

What sets us apart?

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.

At Ojo Spa Resorts, we believe creating a safe and welcoming environment is essential to the guest experience. We are seeking a Security Guard to join our team at Ojo Caliente Mineral Springs.

In this role, you’ll play a vital part in protecting our property, guests, and employees while upholding the warm and caring atmosphere Ojo is known for. Your responsibilities will include:

• Patrolling resort grounds to ensure a safe and secure environment
• Monitoring surveillance systems and reporting unusual activity
• Responding quickly and effectively to security incidents and emergencies
• Assisting guests and employees with professionalism and courtesy
• Supporting compliance with safety protocols and resort policies

The ideal candidate is observant, calm under pressure, and committed to delivering both security and gracious hospitality.

Responsibilities:

1. Reports & Logs

• Prepare daily shift reports and maintain an activity log.
• Write detailed incident reports and document security breaches or unusual activities.
• Assist with scheduling and shift briefings.

2. Patrol & Monitoring:

• Conduct property patrols, including Adobe, Inn, Scotts, Casa Blanca, Farm Gates, Farm Sheds, RV Park, employee and guest parking, Round Barn, Yurts, and other areas as required.
• Patrol OSR departmental areas such as landscaping, accounting, maintenance, administration, etc. as required.
• Monitor security cameras and incoming/outgoing vehicle traffic.
• Patrol bridge entrances and secure gates and doors.

3. Emergency Response & Assistance:

• Respond promptly to security calls, including noise complaints, unruly guests/employees, and medical/fire/EMS situations.
• Maintain fire readiness and monitor for fire hazards.
• Provide security escorts for accounting personnel and employees.
• Assist guests and employees with lockouts, flat tires, and jump-starts.

4. Guest & Employee Services:

• Assist guests with blankets, pillows, firewood, lost items on trails, directions, campground assistance, and general inquiries.
• Ensure guests checking out leave on time.
• Walk employees to the parking lot when needed.

5. Facility & Equipment Maintenance:

• Conduct lighting inspections and report safety hazards.
• Secure and patrol the spa and pools after closing, including locking spa gates and covering pools.
• Assist with snow removal (shoveling walkways, applying salt).
• Charge golf carts and turn on yurt heaters and spa pumps as required.

6. Administrative & Miscellaneous Duties:

• Train new hires on security protocols.
• Handle package deliveries and unload project deliveries.
• Monitor phone and radio communications.
• Assist departments with camera searches and front desk closing.
• Perform general tasks such as making breakroom coffee and collecting mail when the administrator is out.

Requirements

1. High School diploma or GED required.

2. Previous experience in security, law enforcement, or a related field is preferred.

3. CPR/AED certification Required (or willing to obtain upon hire).

4. Strong observational and problem-solving skills.

5. High level of integrity, professionalism, and ethical judgment in handling sensitive situations.

6. Ability to remain fair, respectful, and impartial in all interactions.

7. Ability to handle high-pressure situations calmly and efficiently.

8. Ability to maintain confidentiality and exercise discretion with sensitive information.

9. Strong communication skills and customer service orientation.

10. Must be proficient in basic computer use.

11. Physical ability to patrol large areas and respond quickly to incidents.

12. Ability to work a flexible schedule including days, nights, weekends, and holidays.

13. Physical Requirements: Ability to stand for extended periods, sit, reach, bend, kneel, stoop, climb, and push/pull/lift items weighing up to 50 lbs.

14. This role requires the ability to perform tasks requiring manual dexterity, auditory focus, and visual attention.

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

We are committed to providing reasonable accommodations to enable all employees to perform their job duties successfully. If you require any accommodations, please don't hesitate to discuss your needs with your manager or our Human Resources team.

Ojo Spa Resorts Discounts and Perks:

Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP)
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches
• Above and Beyond Awards - Ojo Bucks for eligible employees
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers

Ojo Caliente Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM.
• Abiquiu, NM, is located only 31 miles away from our resort.
• Pojoaque, NM, is conveniently located only 34 miles away.
• Taos, NM, is a short 40-mile drive from Ojo Caliente.
• Los Alamos, NM, is just 42 miles away.
• Santa Fe is 50 miles away.

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com