Gold Key | PHR

Security Guard - Hilton Norfolk The Main

Gold Key | PHR  •  Norfolk, VA (Onsite)  •  2 hours ago
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Job Description

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety & security of the hotel's assets, guests, and Associates.

Responsibilities

  • Patrol all areas of the hotel property including outside parking lots. Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary
  • Document a concise security report on a daily log including incidents of theft, accidents and safety violations
  • Complete the necessary security forms to document losses of property or personal injury to guest or employee
  • Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed
  • Conduct investigations of security incidents
  • Enforce the `No Solicitation Policy' of the hotel
  • Maintain security of hotel key system; issue and receive keys
  • Escort and witness cash handling as needed
  • Assist in shipping and receiving operations
  • Perform first aid & CPR in emergency situations as needed.
  • Respond quickly & calmly to emergency situations.
  • Remain professional & composed during stressful situations always treating guests respectfully with a high level of customer service.
  • Successfully complete all other duties as assigned.
  • Qualifications

    TypeQualificationExperienceValid CPR/First Aid Certification required. Must be maintained and provided to HR annually.ExperienceExperience in Security/Loss Prevention preferredSkillValid vehicle operator's permit to drive security vehicle.SkillMust possess excellent English verbal and written communication skillsSkillMust possess superior customer service skillsSkillAbility to tolerate high noise conditions on in-facility tours and exposure to weather conditions on outside tours.

    Gold Key | PHR

    About Gold Key | PHR

    For more than 25 years, Gold Key | PHR has delivered a consistent and impressive record of growth, profitability and market dominance. We have built a team of executives and associates with in-depth experience in hotel and restaurant management, and corporate support.

    Our properties consistently set the bar for excellence, earning accolades from guests, civic leaders, the industry, and the investment community. In this high profile hospitality area, where competition for guests is intense, we strive to deliver superior guest experiences and commensurate business results.

    Community Involvment: Gold Key | PHR recognizes our responsibility to the well-being and betterment of our community and contribute time, money and services to many local, regional and national charities. We are especially proud of three ongoing charitable efforts that our company has created that are changing lives: JT Walk & Beach Party, JT Grommet Island, and Camp Grom.

    www.GoldKeyPHR.com

    Industry
    Travel & Hospitality
    Company Size
    201-500 employees
    Headquarters
    Virginia Beach, Virginia
    Year Founded
    1991
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