Job Description

Tiered Approach

In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby:

• Tier 0: UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026.
• Tier 1: Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments
• Tier 2: UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers
• Tier 3 or no tier indicated: All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates

Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply.

Background

The United Nations Development Programme (UNDP) is the UN's global development network, working in about 170 countries and territories. ln line with its 2026-2030 Country Programme, UNDP in Bosnia and Herzegovina (BIH) focuses on green, sustainable, and inclusive growth, on accountable and transparent governance and rule of law, as well as social cohesion.

Under the overall supervision of Head of Administration and direct supervision of Security Assistant, the Security Guard is responsible for ensuring a safe and secure environment and provides support to the surveillance of UN premises as well as the protection of staff and visitors. The Security Guard promotes a client, quality, and results-oriented approach.

Security Guard duties are performed in eight (8) or twelve (12) hour rotating shifts (including night shifts) which are covering posts on 24/7 basis. The incumbent will be dressed in prescribed uniform and carry approved “Use of Force” equipment.

Duties and Responsibilities

Security Guard will be performing variety of tasks while ensuring safe and secure environment for UN House personnel and assets.

Detail Security Guard duties are defined in standing Standard Operating Procedures, Post Orders, and other relevant security plans.

Following sections describe general Security Guard duties but they are not limited to them:

1. Support Access Control

• Provide Safety and Security for all UN House personnel and visitors.
• Perform the pedestrian access control to the UN House facilities ensuring that all personnel and visitors desiring access are properly identified, screened and directed.
• Perform the vehicular access control to the UN House facilities ensuring that official, staff and visitor vehicles desiring access are properly identified, inspected and directed.
• Ensure that no unauthorized personnel gain access to UN House facilities.
• Ensure that all persons removing equipment from UN House premises present the equipment and valid document in which this action is duly authorized.
• Use of technical screening equipment to prevent prohibited items from entering the facility.
• Use of variety access control technical equipment.
• Maintain control of the emergency key system and its log sheet.
• Implement all related and prescribed technical and nontechnical measures.
• Apply risk‑based judgment and escalate concerns immediately when irregularities or security breaches are observed.
• Provide courteous and professional interaction with staff and visitors while enforcing access procedures.

1. Support Patrolling and Physical Security Checks

• Conduct regular patrols of the entire UN House, including internal areas, external perimeter, access points, and parking areas.
• Conduct physical security checks of the compound, offices, and common areas, ensuring that they are properly secured.
• While conducting patrols, monitor and report on the condition, functionality, and visible deficiencies of the security or any other equipment, infrastructure, or assets within the UN House premises.
• Immediately report security concerns through the established reporting chain and record findings in shift report.
• Support preventive security measures through early detection of risks.

1. Support Control Center

• Maintaining operation of the security control centre.
• Monitor and control following:
• o UN House Emergency line;
• o Public Address system;
• o Video Surveillance system;
• o Intrusion Detection system;
• o Fire Safety and Suppression system;
• o Electronic door locking/access control system;
• o VHF working channel for d/s area;
• Be familiar with existing procedures and comply with them.

1. Support Emergency Response

• Act as a response officer during any emergency or incident.
• Be familiar with emergency procedures and all issued Security Standard Operating Procedures and Contingency plans.
• Implement UN House emergency procedures and measures in case of such event.
• Know how to properly employ firefighting equipment should a fire be discovered on premises.
• Report without delay any incident, disturbance, suspicious activity, safety concern, or irregular occurrence to the designated UN House focal point, in accordance with applicable procedures.

1. Perform other duties

• Maintain peace and order within UN House.
• Maintain all logbooks in respect to established routine.
• Provide security support for organized events as requested by Head of Administration.
• Support safe and unobstructed pedestrian access to UN House facilities and the external parking area.
• Provide limited ancillary support for the upkeep of external areas of the UN House compound (watering greenery).
• Participate in mandatory security briefings, drills, and training activities.
• Comply with UN Code of Conduct, security policies, and confidentiality requirements at all times.

The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core Achieve Results: LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively: LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously: LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility: LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determination: LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident Engage and Partner: LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships Enable Diversity and Inclusion: LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination

Cross-Functional & Technical competencies

Thematic Area Name Definition Business Management Communication

Communicate in a clear, concise and unambiguous manner both through written and verbal communication; to tailor messages and choose communication methods depending on the audience.

Ability to manage communications internally and externally, through media, social media and other appropriate channels

Business Management Customer Satisfaction/Client Management

Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers' needs.

Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns

Security Services Security incident management & monitoring Ability to provide adequate response to security incidents/events Security Services Safety and Security risk management Ability to assess threats and risks, identify and oversee implementation of mitigation measures, including ability to design and test security plans Security Services Security policy awareness & implementation Knowledge of security policy concepts and ability to apply to strategic and/or practical situations.

Required Skills and Experience

Education

• Secondary Education is required.

Experience, Knowledge and Skills

• Minimum two years (with secondary education) of experience in security field is required.
• Experience in access control, video controlling, patrolling, and protection of premises and assets.
• Experience in security reporting, record-keeping, and maintenance of logbooks and incident documentation.
• Experience working in Windows and MS Office applications.

Desirable criteria

• Professional training, certification, and licensing for physical security services.
• Experience in responding to emergency situations, including fire, medical incidents, evacuation, and security threats.
• Previous experience in providing security services to international organizations, diplomatic missions, or similar institutions.

Required language(s)

• Fluency in national language (Bosnian/Croatian/Serbian) is required.
• Working knowledge of English and local languages is desired.

Professional certificates

• Fire Safety, First Aid Training desirable

Equal opportunity

As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.

UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.

Sexual harassment, exploitation, and abuse of authority

UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.

Right to select multiple candidates

UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Use of AI by candidates

Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection.

Scam alert

UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.