Job Description

About Assetlink

Established in 1993, Assetlink is an Australian-owned facilities services provider with more than 3,000 people supporting over 1,200 customers across Australia and New Zealand.

We provide standalone and integrated cleaning, security and facilities services across the commercial, retail, aviation, health and aged care, and mining sectors.

An exciting opportunity is available for an experienced Security Facilities Manager to join our team at Canberra Centre, the ACT’s largest shopping centre.

This is a security-focused leadership position with broader facilities management responsibilities. You will take the lead on security operations, compliance, team capability, incident management and stakeholder relationships, while also supporting the Facilities Manager across cleaning, maintenance and customer service operations when required.

This role would suit an experienced security leader ready to take the next step into broader facilities management.

What you will be doing

• Lead the day-to-day delivery of security services across Canberra Centre
• Build strong relationships with the client, retailers, stakeholders and local law enforcement
• Lead, coach, train and develop the security team to deliver a professional and customer-focused service
• Manage security rostering, resourcing and workforce coverage
• Ensure security operations meet contractual, legislative, licensing and Assetlink compliance requirements
• Maintain strong security governance, operational standards and reporting
• Manage and oversee incident response, investigations and follow-up actions
• Prepare operational reports and participate in regular client and stakeholder meetings
• Monitor security performance against agreed KPIs and identify opportunities for improvement
• Support budget management, labour controls and other security-related financial requirements
• Identify operational risks and implement practical strategies to address them
• Drive continuous improvement across security operations, training and service delivery
• Support the Facilities Manager with broader site operations and act as a key point of contact when the Facilities Manager is unavailable
• Provide operational oversight across cleaning, maintenance and customer service teams when covering leave or as operationally required
• Support rostering, training, compliance and budget adherence across other service lines when required
• Promote a strong safety culture and ensure compliance with WHS requirements

What you will bring

• Demonstrated experience leading security operations, ideally within a retail, shopping centre or similar high-traffic environment
• Strong experience managing and developing security teams
• Sound knowledge of security compliance, governance and operational procedures
• Experience managing incidents, investigations and operational risk
• Strong understanding of rostering, workforce planning and labour management
• Demonstrated client and stakeholder relationship management experience
• Confidence working with local police, emergency services and other external stakeholders
• Experience managing performance and employee relations matters
• Strong leadership, coaching and influencing skills
• Sound commercial awareness and experience working within operational budgets
• Excellent written and verbal communication skills
• Strong reporting and administrative capability
• Ability to operate effectively in a culturally and linguistically diverse environment
• A proactive and solutions-focused approach to operational challenges
• Strong computer skills
• Knowledge of WHS practices and relevant legislation
• Flexibility to support operational requirements outside standard hours when required

Experience across broader facilities services such as cleaning, maintenance or customer service will be highly regarded, however your primary professional background should be within security operations and leadership.

What we offer

• Attractive salary package
• Reward and recognition programs
• Ongoing training and professional development
• The opportunity to broaden your experience across integrated facilities management
• A supportive and inclusive working environment
• Genuine career development opportunities
• The opportunity to work with a major retail client at a significant ACT site

This is a fantastic opportunity for an established security leader who wants to remain close to security operations while expanding their exposure to broader facilities management.

If you are a highly motivated leader with a passion for security, customer service and developing high-performing teams, we would love to hear from you.

Please click Apply and submit your CV and cover letter.

Applicants must have full permanent Australian working rights.

Assetlink’s Diversity Commitment

Assetlink is committed to maintaining, growing and supporting a diverse and inclusive culture. We welcome and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, LGBTIQA+ communities, people with disability, women and people from culturally diverse backgrounds.

Our workforce represents around 80 nationalities and speaks 59 different languages. We recognise that diversity helps us create stronger teams, exceptional customer experiences and better business outcomes.