Job Description

Your day to day

Safety & Security

• Ensure the safety and security of guests, colleagues, visitors, and hotel property.
• Monitor CCTV systems, access control, and security equipment.
• Conduct regular patrols of guest floors, public areas, parking, and back-of-house areas.
• Respond promptly to emergencies, alarms, accidents, and security incidents.
• Prepare incident reports and maintain accurate security records.
• Investigate security-related incidents and recommend preventive measures.

Compliance

• Ensure compliance with IHG security standards, fire safety regulations, and local laws.
• Conduct fire and emergency evacuation drills.
• Inspect firefighting equipment and emergency exits regularly.
• Support audits and maintain statutory security documentation.

Guest & Employee Support

• Provide a safe and secure environment for all hotel occupants.
• Handle lost and found procedures in accordance with hotel policies.
• Assist guests during emergencies with professionalism and care.
• Coordinate with local police, fire department, and emergency services when required.

Operational Support

• Supervise outsourced security personnel and ensure duty discipline.
• Monitor contractor and visitor entry procedures.
• Report maintenance or safety hazards immediately.
• Participate in hotel emergency response and crisis management plans.

What we need from you

• Bachelor's degree or Diploma in any discipline (preferred).
• 2–4 years of experience in hotel security, hospitality, or a similar security environment.
• Knowledge of CCTV operations, fire safety systems, and emergency response procedures.
• Good understanding of local security regulations and health & safety standards.
• Strong observation, problem-solving, and incident management skills.
• Good communication and interpersonal abilities.
• Proficiency in Microsoft Office and report writing.
• Ability to work rotating shifts, weekends, and public holidays.
• Certification in Fire & Safety, First Aid, or Security Management is an added advantage.

What we Offer

We'll reward your dedication with a competitive salary, comprehensive benefits, and opportunities for career growth within IHG Hotels & Resorts.

When you join us, you become part of the global IHG family. We succeed by supporting one another, embracing diverse perspectives, and always doing the right thing. We're looking for individuals who genuinely care about creating memorable guest experiences, pay attention to the little details, and continuously strive to improve every day

We're looking for individuals who genuinely care—those who pay attention to the little details that create memorable guest experiences and are always seeking opportunities to improve. If you're passionate about hospitality and committed to delivering exceptional service, we'd love to hear from you.

To learn more about careers with IHG Hotels & Resorts, visithttps://careers.ihg.com