Job Description

Porch & Vehicle Management:

• Monitor lobby access and prevent unauthorised entry; inform management of VIP movements
• Coordinate smooth vehicular traffic flow and enforce parking time limits (5-6 minutes peak, 10-15 minutes off-peak)
• Ensure valet parking procedures are followed, including vehicle inspection, guest matching, and key management
• Prevent unauthorised removal of hotel property

Gate & Access Control:

• Oversee all gate operations (Associate Gate, Main Entrance, Receiving Bay) ensuring compliance with security procedures
• Enforce frisking, vehicle checking, and gate pass procedures for associates, visitors, and vendors
• Prevent unauthorised personnel access to restricted areas (Diesel Yard, Heart of House)
• Maintain daily, weekly, and monthly security records

Receiving & Logistics:

• Coordinate inward and outward movement of materials, supplies, and contractors
• Verify all items through cargo scanning and authorised gate passes
• Restrict unauthorised personnel and ensure proper visitor passes and departmental escorts

Guest Areas & Property Security:

• Conduct hourly rounds of public areas and Heart of House to ensure no unauthorised persons, unattended luggage, or open rooms
• Verify vendor and visitor authorisation passes
• Investigate security indications (fire alarms, panic buttons, missing items) and document findings

TEAM MANAGEMENT & TRAINING

• Train security associates on emergency procedures, SOPs (Fire, First Aid, Bomb Threat, Natural Calamities), and gate pass procedures
• Conduct pre-shift briefings and assign responsibilities; ensure mobile phones are deposited during duty
• Monitor team performance and report progress to management
• Ensure all associates understand operational requirements and deliver expected outcomes

GENERAL DUTIES

• Report 15 minutes early in clean uniform; review log books, message books, and previous shift briefings
• Conduct twice-daily security audits and weekly property walk-arounds with documentation
• Ensure all offices, departments, and fire exits are locked and unobstructed during rounds
• Maintain security log books documenting all events, incidents, and investigations
• Ensure compliance with BCAS/Delhi Police security programmes and safety checklists
• Conduct monthly critical zone and safety reviews
• Perform additional tasks assigned by management or noted in message/log books