Job Description

Help AG is looking for a talented and experienced Security Engineer – NGFW & DDOS who will be responsible for the creation of procedures, implementation of process development, and maintenance of security systems across internal and client environments. The Security Engineer will work closely with Management, Senior Engineers, Threat Analysts, Solution Architects, other Security Engineers, and clients to complete high profile, critical services to existing Managed Security Service clients. Expertise in technologies such as Arbor Peakflow, Arbor APS/AED, Fortinet Firewalls, Palo Alto firewalls & Panorama, Cisco ASA and Firepower Firewalls, Juniper Firewalls, F5 (LTM) is highly recommended.

Requirements

Responsibilities

• Act as L1 for DDOS & Firewall technologies for Help AG customers.

• Able to monitor, operate, maintain, and troubleshoot IP Networks and interconnected Network Security technologies

• Provide timely response to all incidents, outages, and performance alerts.

• Takes responsibility in handling incidents and escalate timely to SME teams.

• Calling and Notifying customers and different stakeholders’ teams to provide faster resolution and updates.

• Should be working in a 24*7 support team.

Qualifications & Skills

• Bachelor’s degree in computer science, information technology, or a related field.

• Should have at least 3+ years demonstrable industry experience.

• Should have expert and in-depth knowledge of Complex IP Networks.

• Should have solid understanding of Network Security technologies, data center traffic flow and advanced troubleshooting techniques.

• Should have Network Operations / Security Operations experience.

• Should have fair understanding of ITIL change management, problem management and incident management.

• Should have experience to work under pressure and with strict SLA’s.

• Sound understanding of common services (web, mail, FTP, DNS, etc.), network vulnerabilities and network attack patterns.

• Experience with many/all the following security controls:

  • Firewalls

  • Intrusion Prevention Systems

  • Antimalware

  • Two factor Authentication

  • Sandboxing

  • Virtual Private Networks

  • Firewall Rules Auditing

• Should have demonstrable experience of working in extreme pressure and customer facing environments.

• Self-motivated and a professional attitude.

• Excellent Customer facing skills.

• Excellent communication and listening skills.

• Excellent teambuilding, customer service, and interpersonal skills.

• Must possess good decision-making skills, be very organized and detail oriented.

• Skills in handling technical conflicts, organizational challenges, planning and implementation challenges.

• Judgment, decision making, cooperation, sensitivity to others, technical problem-solving, system troubleshooting, and business writing.

Benefits

• Health insurance with one of the leading global providers for medical insurance.

• Career progression and growth through challenging projects and work.

• Employee engagement and wellness campaigns activities throughout the year.

• Annual Flight tickets to home country.

• Excellent learning and development opportunities.

• Flexible/Hybrid working environment.

• Inclusive and diverse working environment.

• Open door policy

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.