Job Description

Key purpose:

The Security Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgement and independent analysis within defined policies and practices. Applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.

Duties and responsibilities:

• Ensure that assigned infrastructure at the client site is configured, installed, tested and operational
• Perform necessary checks, apply monitoring tools, and respond to alerts
• Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
• Assist in analyzing, assigning and escalating support calls
• Investigate third line support calls assigned and identify the root cause of incidents and problems
• Report and escalate issues to 3rd party vendors if necessary
• Provide onsite technical support to clients and provide field engineering services to clients
• Expected to take ownership of relevant technologies according to domain or specialization.
• Conduct monthly random review of incidents and service requests, analyze and recommend improvement in quality
• Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by company
• Proactively identify opportunities for work optimization including opportunities for automation

Qualifications and experience:

• Advanced diploma, degree or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
• Certified in the following technologies
• Security +
• Higher certifications in the following key vendors
• Denial of Service Protection - Abor DDOS
• VPN Pulse Secure, Citrix
• Proxy Zscaler, Forcepoint proxy (Advisors) & Server proxys
• Perimeter Security - CheckPoint Firewalls (SA & RoA)
• Up to date and relevant ITIL certification
• Industry certifications (CISM, CISSP etc.)
• Cisco Certified Internetwork Expert - Routing and Switching (CCIE)
• Cisco Certified Network Professional - Wireless (CCNP)
• Cisco Certified Internetwork Expert - Security (CCIE-S)
• Fortinet NSE 4 and above
• Solid years of work experience
• Solid experience required in in Engineering function within a medium to large ICT organisation
• Solid experience of Managed Services
• Excellent working knowledge of ITIL processes
• Excellent experience working with vendors and/or 3rd parties