Job Description

Key Accountabilities

· Ensure the Customer’s operational and production environment remains healthy and secure at all the times.

• Assist with customer onboarding – customer/device onboarding, policy configuration, platform configuration and service transition to security operations team(s).
• Advance platform administration.
• Critical platform incident handling & closure.
• As an SME, act as an L3 escalation and point of contact for SecOps Analysts during an incident response process
• As an SME, act as a champion and centre of enablement by delivering training, coaching and thought leadership across Endpoint Security and Endpoint Detection & Response.
• Develop and document runbooks, playbooks and knowledgebase articles that drive best practice across teams.
• Drive continuous improvement of Rackspace Managed EDR services through custom development, automation and integration; in collaboration with SecOps Engineering and other Security Engineering team(s)
• Maintain close working relationships with relevant teams and individual key stakeholders, such as incident response and disaster recovery teams as well as information security etc.
• Co-ordinate with vendor for issue resolution.

· Required to work flexible timings.

Skills & Experience

· Should have 8+ years experience in Security Engineering.

· Experience working in either large, enterprise environments or managed security services environments with a focus on Endpoint Detection & Response.

· Experience of working with cloud native Endpoint Security and Endpoint Detection & Response (EDR) tools such as Crowdstrike, Microsoft Defender for Endpoint and/or Microsoft Defender for Cloud.

· Experience of working in two (or more) of the following additional security domains:

o SIEM platforms such as Microsoft Sentinel (preferred), Google Chronicle, Splunk, QRadar, LogRhythm, Securonix etc.

o AWS (Amazon Web Services) Security Hub including AWS Guard Duty, AWS Macie, AWS Config and AWS CloudTrail .

• Experience of analysing malware and email headers, and has skills in network security, intrusion detection and prevention systems; operating systems; risk identification and analysis; threat identification and analysis and log analysis.
• Experience of security controls, such as network access controls; identity, authentication, and access management controls (IAAM); and intrusion detection and prevention controls.
• Knowledge of security standards (good practice) such as NIST, ISO27001, CIS (Center for Internet Security), OWASP and Cloud Controls Matrix (CCM) etc.
• Knowledge of scripting and coding with languages such as Terraform, python, javascript, golang, bash and/or powershell.
• Knowledge of Malware reverse engineering, threat detection and threat hunting.

· Computer science, engineering, or information technology related degree (although not a strict requirement)

· Holds one, or more, of the following certificates (or equivalent): -

o Microsoft Certified: Azure Security Engineer Associate (AZ500)

o Microsoft Certified: Security Operations Analyst Associate (SC-200)

o Systems Security Certified Practitioner (SSCP)

o Certified Cloud Security Professional (CCSP)

o GIAC Certified Incident Handler (GCIH)

o GIAC Security Operations Certified (GSOC)

o CrowdStrike admin Certified

• A highly self-motivated and proactive individual who wants to learn and grow and has an attention to detail.
• A great analyser, trouble-shooter and problem solver who understands security operations, programming languages and security architecture.
• Highly organised and detail oriented. Ability to prioritise, multitask and work under pressure.
• An individual who shows a willingness to go above and beyond in delighting the customer.
• A good communicator who can explain security concepts to both technical and non-technical audiences.

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission-critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.