Job Description

Who We Are
We help the world Be Everyday Ready ™
Today’s threatscape is relentless. So are we. At Cyderes, we specialize in building practical IAM, exposure management, and risk programs, and stopping active threats fast with MDR that works with your existing security tools — all augmented by AI and driven by seasoned operators. Our tireless global team is laser-focused on cybersecurity, arming organizations with the people, platforms, and perspectives they need to conquer whatever tomorrow throws their way.
🏆 Great Place to Work® Certified™ | United States · Canada · United Kingdom · India

About the Job:

A managed service CyberArk engineer in the daily operations of the system, ensuring the system runs and completing requests with ticketing systems with SLAs. You require hands-on experience with CyberArk Privileged Access Solution. Additionally, they need experience managing its "business as usual" type tasks.

You will report to PAM Manager.

Responsibilities:

• Implement part or all the technical solution to the client, observing an agreed technical design. Occasionally responsible for providing a detailed technical design for enterprise solutions.
• Understand a broad spectrum of Privileged Access Management technology to provide part or all detailed technical design which meets customer requirements.
• Develop maintainable, scalable, and secure source code that meets requirements and team standards.
• And present complex issues with assurance and confidence. Use consulting skills including questioning, listening, ideas development, permission, and relationship, and influencing.
• Discuss (within own area of expertise) requirements with a customer, and to challenge and clarify. From the requirements, able to develop a high-level design or plan, and then estimate the amount of effort required to deliver. Advise the engagement owner about the risks associated with this work package.

Requirements:

• Minimum 2 to 5 years administration experience in working on large, CyberArk environments
• Experience on working with PCloud environment and Standalone/High-Availability - cluster environment for CyberArk Core PAS modules.
• Experience with onboarding different platform accounts such as Windows, Unix, Databases (Oracle, Sybase, MSSQL, MySQL), Web applications (AWS/Azure), Network/Security Devices
• Knowledge on integrating CyberArk solution with HSM, LDAP, SIEM ticketing system and multi- factor authentication
• Knowledge on custom PSM Connectors/CPM Plugins (with AutoIT/Shell Scripting) and good knowledge on auto-detection configuration and usage of Discovery Scanning tools.
• Knowledge upgrading CyberArk version and managing patch/upgrade/security fix strategy.
• Knowledge in DR Drill activities, Backup, Reporting
• Knowledge in Vault OS/Infra patching and connector management.
• Perform health check monitoring on all the CyberArk servers to ensure availability of system to end-users.
• Experience troubleshooting CyberArk Core PAS (Vault, PVWA, CPM, PSM, PSMP), AAM, HTML5 gateway and Remote Access
• Provide operational support on a 24x7/8X5 rotation basis.
• Provide production support and participate in on-call rotation.
• CyberArk Defender/Sentry is mandatory. Add-on: CDE-PAM/CDE-CPC.

#LI-Hybrid

This is a hybrid remote/in-office role.

WHY CYDERES?

Benefits that go beyond the basics, we support our people so they can do their best work.

✔ Medical Insurance - Employee + dependents covered

✔ Life Insurance - Protection for what matters most

✔ Retirement Match Program - We invest in your future

✔ Hybrid Work Model - 2–3 days in office

✔ Maternity & Paternity Leave - Time for the moments that matter

✔ Paid Time Off - PTO + sick & casual leave

✔ Bereavement & Volunteer Time - Give back to your community

✔ Professional Development - Reimbursement program

✔ LinkedIn L&D Platform - Thousands of courses at your fingertips

✔ Mobile Phone Reimbursement - Stay connected, on us

Cyderes i s an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to race, religion, color, sex, age, disability, sexual orientation, genetic information, national origin, or veteran status.
Note: This job posting is intended for direct applicants only. We request that outside recruiters do not contact us regarding this position.