We are seeking a highly skilled Security Engineer with extensive experience in managing, configuring, and upgrading a wide range of security technologies. The ideal candidate will possess strong technical expertise and excellent communication skills. This role requires a proactive individual who can effectively manage security incidents and ensure adherence to security policies and best practices.
Responsibilities:
· Manage, configure, and upgrade a diverse range of security technologies.
· Respond to fault alerts and customer escalations for managed security technologies.
· Troubleshoot product-specific technical issues within SLA, collaborating with internal teams and external vendors to resolve them.
· Escalate incidents and problems within SLA to internal technical teams or external product vendors.
· Prepare and submit incident reports for high-severity incidents.
· Respond to inbound Change Requests (CRs), Service Requests (SRs), and other queries within SLA.
· Perform regular configuration backups on managed security products.
· Plan and coordinate maintenance windows with clients for necessary software patching and version upgrades.
· Create and update technical documentation on managed security technologies.
· Generate monthly reports according to service scope requirements.
· Adhere to organizational and project security policies, procedures, and best practices.
· Serve as the primary point of contact to assist and advise clients on ICT security-related matters.
· Lead and support customers in security incident response and resolution.
· Demonstrate strong teamwork and leadership qualities.
· Maintain a customer-focused approach with excellent interpersonal skills.
Requirements
· Bachelor’s degree / Polytechnic Diploma in Cyber Security, Computer Science, Information Technology, or Information Systems.
· Minimum of 5 years’ experience in IT infrastructure operation and/or support.
· Strong fundamental knowledge of IP networking (e.g., TCP/IP, routing) and operating systems (e.g., Windows, Linux).
· Excellent critical thinking and problem-solving skills with a passion for information security.
· Fluent in both written and spoken English, with strong interpersonal skills.
The best of Xcellink today is the result of having evolved through more than 2 decades of Enterprise ICT Operations management experience and capabilities development as a trusted vendor partner to high-growth global companies, established local enterprises and government-linked corporations. We have delivered over SGD$150 million worth of operations management services in the past decade to support our clients in their strategic IT deployments.
Our long-standing ICT services experience is wide-ranging in the domains of Data Centre Operations, Network Command Centre Operations, IT Security Operations, Technical Helpdesk Services, Onsite Field Services, Applications Support, and IT Assets Staging Operations. We have helped our clients set up operational teams and work processes from scratch, and have transitioned and offshored service delivery operations to countries like Malaysia, Philippines, Indonesia and India. We have been well-entrusted by our clients for multiple resource-intensive & mission-critical IT delivery projects where we deployed up to several hundreds of IT professional manpower within each of such projects.
Because we love Technology and care about the development of our People, we will always evolve our business and create new services to serve our stakeholders better as the market landscape transforms. Today, Xcellink offers more than just Enterprise ICT operations management services in our portfolio; We have our analytical and technology savvy Enterprise Solutions team bringing great business software and process innovation ideas to CXOs, and we have a resourceful team of Talent Search specialists to serve our talent-conscious clientele for their Technology and Tech-savvy hiring needs.
