Job Description

LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world’s most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter: stronger defense, faster response, and sustained business continuity. LevelBlue combines AI-powered security operations, advanced threat intelligence, and elite human expertise to provide the most comprehensive portfolio of strategic advisory, managed security, offensive security, and incident response services.
AMS hours but should be open to shifting schedule
Responsibilities:
• Firewall Administration: Administer firewall platforms, ensuring proper functioning, software updates, and patch management.
• Firewall Configuration and Security Policy Development: Configure, manage, and maintain firewall devices and related security infrastructure to safeguard the customer's network. Develop and enforce security policies, access controls, and firewall rules to protect against unauthorized access, data breaches, and cyber threats.
• Configure, manage, and upgrade FW, IDS, IVS, IPS, NAC, Encryption and a wide variety of other security products/appliances
• Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
• Respond to inbound requests via phone and other electronic means for technical assistance with managed services
• Respond in a timely manner (within documented SLA) to support, threat and other cases
• Document actions in cases to effectively communicate information internally and to customers
• Respond to needs and questions of customers concerning their access to network resources through their managed device.
• Adhere to policies, procedures, and security practices
• Resolve problems independently and understand escalation procedure
Required Technical Experience:
• Requires strong critical thinking and problem-solving skills
• Strong understanding and practical experience of network security concepts, including threat detection, intrusion detection, and vulnerability management.
• Requires significant experience with Linux, Windows and Network Operating Systems
• In-depth knowledge and experience of firewall technologies, including Cisco ASA, Palo Alto, Fortinet, and other leading firewall platforms.
• Requires working knowledge with VPN technologies, network protocols, and network architecture.
• Knowledge of configuring, upgrading, and maintaining all aspects of Palo Alto Panorama network management software.
• Should have recent, documented professional expertise with several of the following security products: Cisco, Palo Alto, IPTables, Snort, Meraki, Fortinet, Checkpoint, or other technologies
• Strong, recent professional experience in Information Security and Networking.
Key Competencies:
• Must have strong written/verbal communication skills
• Must be detail oriented with strong customer service skills
• Requires strong interpersonal and organization skills
• Take responsibility for customer satisfaction and overall success of managed services
• Interface with a variety of customers in a polite, positive, and professional manner
Desirable skills:
• Palo Alto PCNSE and or Cisco CCNA or CCNP Security certification highly desirable.
• A strong passion for information security and data security
• Preferred candidates will have multiple certifications in Security/Networking, including but not limited to: Security+, GSEC, GCIA, GCIH, CISA, or CISSP.
• In addition to English, additional language skills are also desired, including Spanish, Portuguese, Mandarin or Urdu.
Education:
• A high school diploma or equivalent is required; a college or university degree is a plus.

This role is open to candidates legally authorized to work in the Philippines. At LevelBlue, including teams that previously operated as Trustwave, we support flexible work and bring people together in person for key moments based on role, team, and business needs.
LevelBlue is committed to a culture of respect, inclusion, and equal opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other status protected under applicable law.
To all agencies: Please do not contact LevelBlue employees outside of the Talent Acquisition team. LevelBlue’s policy is to only accept resumes from agencies through its approved agency process and with a valid agreement in place. Any resume submitted outside this process will be considered the property of LevelBlue, and no fee will be paid if a candidate is hired from such a submission.

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