Job Description

WE ARE CAESARS

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

The Customer Safety Door Greeter primary function is to provide a friendly and safe environment for our guests and team members while protecting the company assets and maintaining a safe and secured entertainment atmosphere.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest’s wins.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Ready to offer service and has knowledge of daily property information to assist guests and builds relationships by initiating a warm, friendly verbal greeting.
• Patrols assigned areas while providing guest assistance, being alert for suspicious circumstances or individuals, gaming violations, possible theft, safety hazards or related concerns, medical emergencies, or damage to Caesars Entertainment properties.
• Observes and reports disruptive or intoxicated guests.
• Responds to security concerns in a prompt and efficient manner.
• Provides medical attention in emergency situations to guests.
• Ability to communicate over dispatch radio effectively and professionally.
• Maintains an upbeat and positive demeanor in all interactions as well as maintaining composure in handling difficult interactions.
• Acts as a role model to other employees and always presents oneself as a credit to the Company and encourages others to do the same.
• Performs all other related and compatible duties as assigned.
• Maintains a well-groomed appearance which reflects the professional appearance and demeanor of the Security Department.
• Meets the required attendance guidelines for the job and adhere to all company and department policies and procedures.

WHAT YOU WILL NEED

The ideal candidate for the role has a fun spirit, highly committed to integrity and passionate about providing extraordinary experiences by seeking out opportunities to be of service, by maintaining highly visible patrols to ensure a safe gaming experience, and by assuring quality support to other departments so that they may serve guests more effectively.

• Must be at least 21 years of age or older to work in a casino.
• High School diploma, GED, or comparable experience preferred.
• 1 year of Security or Customer Service experience preferred.
• Good oral and written communication skills including tact when dealing with difficult customers; must read, write, speak, and understand English.
• Ability to maintain extremely confidential information.
• Ability to work in a fast-paced environment.
• Ability to work in a flexible schedule; must allow for changes in assignments, and priorities depending on identified needs of the company.
• Ability to work independently as well as part of a team.

ADDITIONAL REQUIREMENTS

• Ability to stand for extended periods of time.
• Ability to compose clear, accurate, and concise reports.
• Must be able to listen and respond to visual and aural cues.
• Physically mobile with reasonable accommodations including ability to lift up to 25 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
• Must be able to run on level surfaces, as well as up and down stairs.
• Must be able to work in areas containing dust, second-hand smoke, varying noise and temperature levels, lighting, vibration, crowds, and air quality.
• Must be able to maneuver to all areas of the casino. Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Must be able to see and remember the specific details of incidents and persons.
• Must be able to work at a fast pace and stay calm in stressful situations.
• Must have reading and writing skills sufficient to comprehend/complete a variety of documents.

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships

DISCLAIMER

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).

EQUAL EMPLOYMENT OPPORTUNITY

Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.

GAMING PERMIT: NOT REQUIRED

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.