Holiday Inn Club Vacations

Security Dispatcher (Overnight)

Holiday Inn Club Vacations  •  Kissimmee, FL (Onsite)  •  1 hour ago
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Job Description

This position is responsible for coordinating communication and rapid response across departments. Key responsibilities include managing high-volume calls, dispatching personnel via two-way radio, monitoring CCTV and fire alarm systems, maintaining accurate records, and communicating critical information during emergency and non-emergency situations. This role requires strong communication skills, technical aptitude, and sound decision-making to support public safety, guest services, and overall owner and guest satisfaction.

COMPANY BENEFITS

  • Matching 401K
  • Growth & Developmental Opportunities
  • Comprehensive Medical, Dental & Vision Benefits
  • Employee Assistance Program
  • Paid Time Off
  • Travel Benefits, Discounts & FREE Vacations through our ClubGo Program
  • Tuition Reimbursement & Continuing Education Courses

ESSENTIAL DUTIES AND TASKS

  • Answer phones and radio calls promptly and professionally & Dispatch information via two-way radios and phones by Prioritizing and coordinating calls for service and emergency response. Operate computer-aided dispatch systems & Monitor and direct personnel using radio, siren, and paging systems.
  • Monitor fire alarms and security systems (CCTV, video analytics) & Provide emergency instructions over the phone Support first responders through real-time coordination.
  • Maintain accurate records, logs, and dispatch reports, Record service requests, inventory, and other dispatch data. Follow up on owner/guest concerns, provide clerical assistance. Use computer systems to input and retrieve data.
  • Patrol premises, Monitor and authorize entrance of vehicles or people in the property, Secure all exits and doors after end of operations. Performs miscellaneous job-related duties as assigned.

EDUCATION

  • High school degree or GED required
  • Proficiency in Microsoft Office products
  • Bilingual a plus but not required.

CERTIFICATIONS & QUALIFICATIONS

  • Obtain and maintain a current First Aid, CPR and AED certificate as required and render this medical attention when needed.
  • Must Possess a current and Valid State driver’s license.
Holiday Inn Club Vacations

About Holiday Inn Club Vacations

Go Further at 28+ Resorts. 🌴🗻🏖️❄️

Since 1982, our team members have delivered awesome experiences and created extra-special moments for our guests. Embrace an exciting career with our growing company, and you’ll be adding to those moments as you share a rewarding journey with other exceptional team members.

It all began when Kemmons Wilson created the Holiday Inn® brand in 1952 and continued 30 years later with his founding of Orange Lake Resort, which became our flagship property.

Then in 2008, our company entered a new chapter of growth and success through a strategic alliance between IHG® (InterContinental Hotels Group) and Orange Lake Resorts that resulted in the creation of the Holiday Inn Club Vacations brand.

Today, our company is focused on fulfilling the promise of that brand through the development and promotion of our ever-evolving, owner-friendly Holiday Inn Club® product. From frontline to sales, corporate and other positions, every one of our team members has a key role in supporting our efforts and creating the memorable experiences that are at the heart of all we do.

But our story is still just beginning. With a growing network of resorts and offerings, we are poised for an even more exciting future, one in which you could play an important part.

Discover how it feels to have a career that’s more than a job, where you’ll lead with courage, show you care and shape our destiny as we continue sharing this incredible journey together.

This is our family. This is our 40th.

Industry
Travel & Hospitality
Company Size
1,001-5,000 employees
Headquarters
Orlando, Florida
Year Founded
1982
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