Job Description

Join the team at the Hersheypark Entertainment Complex, an award-winning property featuring Hersheypark amusement park, GIANT Center arena, Hersheypark Stadium, ZooAmerica North American Wildlife Park, and Hershey Theatre. Thrilling roller coasters, action-packed Hershey Bears hockey games, thrilling live entertainment, and one-of-a-kind events are a day in the life of our team members.

Security Dispatchers are responsible for answering and responding to any emergency or non-emergency calls to provide assistance or important information. Additionally, Security Dispatchers must communicate effectively via telephone and portable radios to ensure calls for service are responded to appropriately.

As a Part-Time Team Member, you will enjoy sweet perks like FREE admission and parking to Hersheypark, discounts on food & shopping, and more as soon as you receive your Employee ID!

Job Functions:

• Provide a safe and friendly atmosphere to guests and team members

• Establish and maintain a good working relationship with other departments and support teams

• Report and react to hazardous conditions and emergency situations

• Coordinate radio communications with multiple departments using computerized and conventional dispatch radio consoles

• Respond to internal and external guest telephone inquiries

• Operate Closed Circuit Television (CCTV) equipment

• Receive and log deliveries

• Complete and prepare all appropriate daily and special event paperwork to include the use of copy machine, scanner, fax machine, etc.

• Track and record all communications using a computerized logging database

• Communicate with local emergency officials when instructed to do so

• Communicate regularly with Security Management regarding training and operational issues to include team member or guest concerns, losses, and unusual situations

• Consistently practice safe work habits including, but not limited to, use of personal protective equipment, lifting and reporting of unsafe situations

Qualifications:

• Must be at least 18 years of age on the date of applying

Knowledge, Skills, and Abilities:

• Criminal justice/safety/security/communications-related training and experience preferred

• Must be friendly, upbeat, and work well with other team members and be able to interact with guests

• Must be able to work independently and be self-motivated to perform all aspects of the job at all times

• Must be detail oriented and have clear verbal and written communication skills

• Must have the ability to effectively communicate verbally, including delivering safety instructions/directions, verbal cues, and speaking clearly into microphones and radios

• Must be able to successfully complete all legal, company, and department training requirements

• Must have the ability to remain alert and vigilant at all times

• Must have the ability to handle stressful working conditions, emergencies, and accept a high degree of accountability

• Must be comfortable working in a fast-paced environment

• Must have the ability to safeguard confidential information

• Must be proficient in the use of Microsoft Office and Google Workspace applications, including Excel and Word

• Must display a positive attitude, an eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts guidelines

Job Demands:

• Must be able to work a flexible schedule including weekends and holidays - Team members must work a minimum of eight (8) hours every two pay periods in order to stay an active employee

• Physical requirements would include ability to sit (for up to eight hours at a time), have repeated manual dexterity, and lifting up to twenty (20) pounds without assistance

• This job requires the visual ability to perform detailed work at close distances (computer screens, tickets, printed papers)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Hershey Entertainment and Resorts is an Equal Opportunity Employer