Job Description

Job Location Corporate Office - 250 E Pilot Rd. - Las Vegas, NV 89119 Salary Range $14.00 Hourly

Job Shift Day

ESSENTIAL EXPECTATIONS

Customer Service Expectations

Serving customers at Goodwill has never been more rewarding. Whether serving our guests with their shopping experiences, assisting someone in our community to better their life, or helping your fellow coworker to exceed, Goodwill is about reaching out and making a difference.


Diversity, Equity, And Inclusion Expectations

Goodwill is committed to fostering a culture of dignity and trust where all individuals feel respected and valued. The sum of individual differences, life experiences, knowledge, background, education, unique capabilities, and talent converge to create an environment of inclusivity, equity, and excellence.

Safety Expectations

At Goodwill, safety is everyone’s job. Ensuring a workplace where people can grow and enrich themselves and others by giving can only happen if our environment is secure and safe. Being compliant with safety rules, policies, procedures, and regulations, while assessing and eliminating workplace hazards, is essential to our business and delivering our mission.

POSITION EXPECTATION

The Corporate/Overnight Security provides access control and safety security services at Goodwill through enforcement of company policies and procedures. Provides first line review and monitoring for all potential security events and may act as a reliever for the corporate reception area.

Responsibilities

• Acts as Primary Point of Contact for AlarmCo and Alarm/Burglary Activations.
• Initiates proper notification to individuals on the Emergency Contact List relating to emergency events occurring on the corporate/overnight shift, including active burglary, fire, flooding, power failure. Has the ability to respond accordingly as the Goodwill first responder and POC on scene.
• Checks all security cameras for proper operations and reports discrepancies to AP Management.
• Documents all events/incidents in the security entry log.
• Conducts live video surveillance of all Goodwill store/building locations and assists with investigations.
• Assists with the reconciling of Security Sales Force Event Reports.
• Assists with Video Coverage Investigation Reviews.
• Participates in crisis management conflict resolution events between team members, customers, clients, vendors, and contractors to eliminate confrontations and altercations.
• Identifies and communicates all incidents of access violations and theft to Asset Protection Management.
• Checks all DW ACS, Axis, Avigilon Security Systems cameras for proper operation and reports discrepancies to AP Management.
• Ensures hourly patrol of Central Warehouse or at the corporate building.
• Assists corporate front desk receptionist with visitor assistance, telephone calls, and provides necessary breaks for the receptionist.
• Assists with other duties as assigned. Assists the investigators as needed.
• Initiates with the APAM the final inquiry or disposition of Lost and Found property to locate and return property to owner, donate salvageable consumables for resale, or shred, destroy, or recycle products.
• Assists in any other projects or tasks as determined by management.

Core Competencies

Job Knowledge

Possesses comprehensive, functional and technical knowledge and skills to perform at a high level of accomplishment. Discerns how the job relates to other functions within the department and Goodwill operations. Follows policies, procedures, and safety protocols.
Dependability

Meets deadlines and works autonomously. Focused, punctual, and maintains consistent attendance. Accountable and can be relied upon during challenging and unexpected situations.
Service Oriented

Supports, assists, and advises internal and external customers in a timely manner displaying proactive and reactive behaviors. Demonstrates productive verbal and listening skills. Establishes and maintains effective relationships. Meets quality standards and evaluates customer satisfaction and results.
Teamwork

Works collaboratively and respectively with others and is sensitive to team member engagement. Communicates openly seeking and providing support. Shares knowledge, provides assistance, and contributes well as a leader, facilitator, or participant. Accountable to team.

Job Specific Competencies

Integrity and Trust Displays honest, fair and ethical traits. Accountable and maintains authentic and responsible behavior. Treats people with respect. Maintains confidentiality and inspires trust of others.

Professionalism Consistently conducts self in a competent, skilled and responsible manner. Performs to the highest standards with dedication, ethics, and integrity. Depicts the brand and represents the business appropriately.

Research/Investigating Demonstrates the ability to recognize information needs and identify and utilize appropriate information sources. Persists in seeking information and adopts a variety of strategies. Questions, verifies, and evaluates information and sources. Pays attention to details.

Computer Skills Possesses expertise in select IT proficiencies pertinent to the position. Computer skills may include internet and email, hardware and software, word processing, graphics and multimedia, spreadsheets and databases, and programming and scripting. Understands trends in technology and uses technology to enhance performance and advance work products throughout Goodwill.

Environmental Factors

• Ninety percent of duties will be performed in an office environment with regulated temperatures.
• Ten percent of duties will be conducted at the Retail Stores, Clearance Center, Warehouse, or other assigned Goodwill locations where no cooling or heating will be available. Exposure to extreme heat, cold, dust and humidity may be a possibility.

Physical Factors

• Must be able to lift, carry, push, and pull a minimum of 25 pounds.
• Must be able to tolerate prolonged standing, walking, reaching, stooping, lifting, pulling, carrying, sitting at a desk, and working on a computer.

Qualifications

Education, Experience, and Requirements

Required

• Approachable and friendly demeanor when greeting the public and answering incoming phone calls.
• Proficiency with Microsoft Office Suite software, including a strong emphasis on Word and Excel.
• Must possess strong interpersonal skills with excellent communication skills.
• Exhibits a high level of integrity and business ethics.
• Exhibits a high level of adaptability and flexibility.
• Must be CPR & First Aid Certified.

Preferred

• Bilingual (English and Spanish) a plus.