Job Description

About Executive Risk Solutions (ERS)

We are a veteran owned and operated company employing over 500 staff, specialising in security, crisis management and risk mitigation services with a global reach. We protect our client’s people, assets and reputation.

When it comes to managing critical risk in complex or remote scenarios, ERS is the team you want. We provide highly specialised teams that do things right, backed by the expertise and intelligence insights, to identify potential issues and ensure you have 24/7 support to mitigate risks, when you need it.

Our people and teams draw on their real-life experience from military, intelligence, fire & emergency, law enforcement and security services, to give you the advice, assurance and action you need, when you need it.

The Opportunity

ERS is seeking a professional and highly attentive Control Room Operator to support and oversee client operations, working on a 24/7 rotating roster of 12-hour day and night shifts. You will play a key role in monitoring systems, coordinating responses to incidents, and maintaining clear communication with on-site teams and client stakeholders.

This role requires someone who is calm under pressure, technically capable, and disciplined in following procedures, with a strong focus on accuracy, confidentiality, and operational awareness. With an ongoing opportunity for the right candidate, offering stability within a professional security operation.

Key Responsibilities

• Managing Access Control.
• Monitor CCTV, alarms, and security systems to maintain situational awareness.
• Assess alarms and incidents and coordinate appropriate responses in real time.
• Maintain clear communication with security teams, site personnel, and emergency services.
• Manage inbound calls and operational enquiries in a calm and professional manner.
• Maintain accurate logs, records, and database updates in real time.
• Produce clear and detailed incident and monitoring reports.
• Coordinate operational activities across the site.
• Ensure strict adherence to operational procedures, safety protocols, and client requirements.
• Maintain a professional and organised control room environment.

About you

Reliable, detail-oriented, and comfortable working with technology in a structured operational environment. You can process information quickly, make sound decisions, and communicate clearly under pressure. You will also bring:

• Certificate II in Security Operations (minimum) with current valid WA Security Licence.
• Previous experience in a control room, monitoring centre, or operations coordination role (essential).
• Strong situational awareness and attention to detail.
• Ability to follow procedures and work independently.
• Excellent written and verbal communication skills – must be fluent in written and spoken English
• Confidence in using computer systems and MS Office (Word & Excel) for reporting.
• Ability to remain calm and respond effectively during incidents.
• Availability to work 12-hour shifts across a 24/7 roster, including nights, weekends and public holidays.
• Full working rights in Australia with no restrictions on hours.
• Current Working with Children Check (or willingness to obtain).
• Current National Police Clearance (or willingness to obtain).