Location: York
Pay: £19.91 per hour
Hours: Average 33.6 hours per week + regular overtime opportunities
Why this role stands out
This is a highly paid, high-responsibility control room role at the centre of Britsafe’s operations.
You won’t just be watching screens — you’ll be:
Coordinating staff across multiple sites
Managing live operational issues in real time
Acting as a first response point during incidents and emergencies
With an exceptional hourly rate of £19.91 and frequent opportunities to increase your earnings through additional shifts, this role is ideal for someone who wants both responsibility and reward.
The Role
Working in a busy, fast-paced control room, you will play a critical part in ensuring the smooth running of operations across multiple client sites.
This is a highly technical position, requiring confidence with a variety of IT systems and the ability to manage large amounts of information accurately and efficiently.
Key responsibilities include:
Monitoring staff attendance, rostering, and deployment across sites
Using multiple systems to check pay, billing accuracy, and shift allocation
Managing patrol monitoring systems and site activity logs
Acting as the primary escalation point for operational issues and emergencies
Responding to alarms and coordinating rapid responses
Arranging cover for absences and resolving staffing gaps in real time
Escalating performance or welfare concerns appropriately
Maintaining clear, accurate records of all incidents and actions
Handling a high volume of incoming calls and communicating confidently with staff, clients, and emergency services
Shift Pattern
Rotating days, mids, and nights
Average 33.6 hours per week
Includes two out of every five weekends
Shift times:
Day: 08:00 – 16:00
Mid: 16:00 – 00:00
Night: 00:00 – 08:00
Weekends: 08:00–20:00 or 20:00–08:00
About You
This is not an entry-level role — we are looking for someone who is:
Highly IT literate and comfortable using multiple systems simultaneously
Able to work in a fast-paced, high-pressure environment
Proactive, alert, and quick-thinking
A strong communicator who can confidently manage a high volume of calls
Organised and detail-focused, with excellent record-keeping skills
Committed, reliable, and able to work days, nights, and weekends
A full SIA License is essential - no applicants will be considered without this.
Welcome to Britsafe Limited
Years of Security and Cleaning experience have made us masters in providing defect-free security and cleaning solutions tailor-made to suit the individual needs of businesses large and small.
You can rely on Britsafe Limited to plan your security arrangements meticulously and execute them with military precision.
With Britsafe Limited you will never worry about lack of professionalism. We are at the forefront in our use of computer technology and our systems include the use of global satellite monitoring to track personnel. We are determined to ensure we maintain our premier position.
With Britsafe you'll be secure in the knowledge you made the right choice.
Find us on Facebook: Britsafe Limited
