Job Description

We are looking for a customer service officer with superior communication skills and a great work ethic to join Titan Security. As the customer service officer, you will work directly with tenants to meet their needs, answer their questions and provide support.

RESPONSIBILITIES

• Greet and assist tenants and visitors, in a friendly and efficient manner, leaving a positive first impression.
• Take ownership of the lobby area to ensure cleanliness and comfort of tenants and visitors
• Act as a primary resource for tenant and visitor inquiries regarding building related questions.
• Answer internal/external calls and redirect calls to appropriate tenant contact or department
• Assist with deliveries of meals, packages, etc.
• Effectively utilize access control systems, visitor management systems and CCTV systems as needed.
• Identify all tenants and/or visitors upon arrival.
• Ensure visitors and vendors are properly signed in prior to accessing the building.
• Monitor security cameras that are within the facility.
• Respond to incidents including property emergencies.
• Ability to stand/sit/walk for extended periods of time.
• Maintain clear, accurate logs pertaining to people or property including packages.
• Provide excellent Customer Service to all parties encountered while on duty.
• Provide assistance with administrative duties and special projects as needed.

QUALIFICATIONS AND BENEFITS

Required Qualifications :

• Must be at least 18 years of age.
• High School diploma or general education degree (GED)
• Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state accredited training requirements.
• Able to pass pre-employment drug screen and criminal background check.
• Able to read, write, speak, and understand English
• Able to meet physical essential functions of the job, which include standing and foot patrols (up to 5 mi per shift), walking up and down stairs, perimeter patrols in increment weather; responsibilities can include lifting 50+ lbs
• Customer service experience a must: barista, hostess, front desk, receptionist, reservationist, CSR

Preferred Qualifications of Security Officers:

• 1 year experience in a customer service, retail, hotel or restaurant position.
• Bi-lingual considered a plus.
• Proficiency with Microsoft Office software

Pay and Benefits for Security Officers:

• $ / hour
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

EOE/M/F/D/V

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