Our Customer Experience (CX) Security & Solution Delivery team collaborates across critical functions—including Customer Success, Sales, Support, and Product Engineering—to ensure a seamless, unified customer experience throughout the entire technology lifecycle. We act as the vital technical bridge between real-world customer environments and Cisco’s product teams, providing feedback to drive product evolution and innovation.
We are dedicated to designing, deploying, optimizing, and securing resilient architectures that protect our customers' most critical assets while reducing risk. By leveraging cutting-edge security frameworks, AI, and automation, we help organizations navigate complex multi-vendor environments with simplicity and confidence. Come join us and help shape the future of enterprise security!
In this role, you will provide technical leadership and act as a trusted advisor to senior customer leaders and CXOs. You will lead the design, delivery, and optimization of complex Cisco and multi-vendor security solutions, aligning business objectives with modern threat management strategies and AI-driven SecOps.
-Bachelor’s degree + 8 years of related experience, Master’s + 6 years, PhD + 3 years, or equivalent relevant professional experience in cybersecurity/network security architecture and solution delivery.
-Expert-level certification (e.g., CCIE Security) or equivalent industry credential.
-Proven experience designing, deploying, migrating, and troubleshooting complex enterprise security solutions.
-Demonstrated ability to act as a consultative technical advisor to executive stakeholders (IT Directors, CXOs) and cross-functional teams.
-In-depth expertise in industry security frameworks (e.g., CSF, NIST, ISO), threat modeling, and regulatory compliance standards.
-Hands-on experience with security automation, AI SecOps tools, and modern threat detection/response platforms.
-Current industry trend certifications (e.g., Cloud Security, DevSecOps, or advanced cybersecurity credentials).
-Demonstrated track record in developing reusable frameworks, compliance templates, or whitepapers/intellectual capital.
-Broad architectural understanding across hybrid cloud, enterprise networking, and Cisco security portfolio integrations.
-Prior experience presenting at major technical forums/conferences (e.g., Cisco Live, IETF) and mentoring technical talent.
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco is the worldwide technology leader that is revolutionizing the way organizations connect and protect in the AI era. For more than 40 years, Cisco has securely connected the world. With its industry leading AI-powered solutions and services, Cisco enables its customers, partners and communities to unlock innovation, enhance productivity and strengthen digital resilience. With purpose at its core, Cisco remains committed to creating a more connected and inclusive future for all.
