Job Description

Do you relish the prospect of providing end to end support across multiple product suits?

Would you like the opportunity to work in a high-impact role responsible for building customer loyalty?

Join our highly-skilled Security Consulting team

Our Professional Services team is a group of Internet technologists and Security experts that support customers globally. We design, implement web, network and security solutions to make the Internet work fast, intelligent and secure. We utilize security expertise and deploy solutions to protect our customers' applications, data and infrastructure.

Become a trusted advisor

As a Security Consultant, you'll be the primary security contact, ensuring successful integration & support for customers. As a trusted consultant, you'll learn & implement creative solutions to help customers leverage Akamai's security products.

As a Security Consultant, you will be responsible for:

• Advocating security best practice for the customers during product integration and maintenance
• Being the central point of contact for customers & leading the integrated account team delivering customer success
• Partnering with the business and cross-functional project teams to review and ensure integration efficiency, high quality service
• Leveraging technical expertise & project management skills, along with periodic hands-on technical work to ensure customer satisfaction
• Identifying service enhancements and potential problems to ensure continuous improvements to quality of customer service delivery
• Communicating with customers, internal teams and partners to share information and deliverables

Do what you love

To be successful in this role you will:

• Have 5 years of relevant experience & a bachelor's degree in Computer Science, or its equivalent
• Demonstrate experience in a customer-facing role within the information technology industry
• Demonstrate expertise in Network or Application Layer Security, API Security, SIEM, AI Security; CISSP, CCNP certified is ideal
• Show understanding of working with network technologies, web security or media related technologies, methodologies and/or architectures
• Have a natural ability to engage, influence and build trusted relationships with customers in difficult environments
• Demonstrate experience in delivering technical projects with an ability to manage multiple priorities
• Be a good team player, able to collaborate, prioritize, and solve problems in a fast changing environment
• Able to articulate fluently in Cantonese, Mandarin and English

Build your career at Akamai

Our ability to shape digital life today relies on developing exceptional people like you. The kind that can turn impossible into possible. We’re doing everything we can to make Akamai a great place to work. A place where you can learn, grow and have a meaningful impact.

With our company moving so fast, it’s important that you’re able to build new skills, explore new roles, and try out different opportunities. There are so many different ways to build your career at Akamai, and we want to support you as much as possible. We have all kinds of development opportunities available, from programs such as GROW and Mentoring, to internal events like the APEX Expo and tools such as Linkedin Learning, all to help you expand your knowledge and experience here.

Learn more

Not sure if this job is the right match for you or want to learn more about the job before you apply? Schedule a 15-minute exploratory call with the Recruiter and they would be happy to share more details.