Job Description

Join our team and what we'll accomplish together

As a member of the TELUS Security Operations Center (TSOC) team within the Chief Security Office, you will join a growing national team dedicated to monitoring and responding to security incidents. In this exciting role, you will constantly learn, grow, and work with the latest technologies in a fast-paced, complex environment.

As a Tier 1 Security Consultant in our SOC, you will be a frontline gatekeeper of our security environment. With an investigative mind, you thrive on identifying, assessing, qualifying, and escalating events or security incidents that could potentially impact our complex applications and infrastructure. You aren’t afraid to dive in, communicate your findings, and make timely, effective recommendations.

By leveraging your experience in cybersecurity, systems, and IT security controls, this role provides the opportunity to develop into a fully competent security professional. You will gain deep expertise in security operations, managed detection and response (MDR), incident response, risk management, SIEM, SOAR, and AI technologies.

If you value collaboration, innovation, and continuous growth, this is the perfect role for you!

What you’ll do

As part of the 24/7 Security Operations Center team, you will:

• Work within a collaborative and supportive team on a 24/7/365 rotating shift schedule
• Utilize cybersecurity skills to perform alert monitoring, triage, investigation, and escalation
• Deliver high-quality security investigations, escalations, and reports
• Perform or recommend incident response containment actions and escalate when required
• Process all inquiries, phone calls, and service requests promptly
• Attend meetings and present security monitoring reports
• Identify and recommend opportunities for use-case tuning
• Document internal processes and procedures
• Analyze complex problems and collaborate with cross-functional TELUS security teams
• Act as a subject matter expert on SOC security issues by analyzing and presenting complex investigations

Qualifications

What you bring

• 3 years of experience working in a SOC environment, including at least 2 years leveraging the CrowdStrike Falcon platform
• Ability to perform security investigations across multiple platforms and technologies
• Deep knowledge of the latest attack vectors and threat actor tactics
• Working knowledge of SIEM, SOAR, Servers, Firewalls, IDS/IPS, EDR, and AI technologies
• Self-motivation and accountability when managing technical projects
• A detail-oriented mindset with strong analytical thinking skills
• A passion for information security and a drive for continuous learning
• Ability to work with limited supervision and manage time effectively
• Availability to work rotating shifts and participate in emergency escalation calls
• University degree or college diploma in Information Security, Computer Science, Engineering, or a related discipline

Great-to-haves

• Professional Cybersecurity certifications (e.g., GCIH, GCDA, Security+)
• Experience with Google SecOps, or advanced Crowdstrike modules
• Familiarity with GCP, Azure, and AWS Cloud Platforms
• Professional fluency in both English and French
• Ability to obtain (or currently hold) a Canadian Government Secret Security Clearance

Intermediate knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

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