Job Description

About Heritage Hotels & Resorts

Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you are calm under pressure, highly observant and committed to maintaining safe, welcoming environments, we invite you to grow with us.

Why This Role Matters

The Security Camera Operator plays an important role in protecting the safety, security, and integrity of the property. This position helps maintain awareness of activity across the premises through active monitoring of surveillance systems, communication with leadership, and timely response to concerns or incidents. This role is essential in helping create a safe, comfortable, and non-threatening environment for guests, employees, and visitors while also supporting broader security operations as needed.

What You’ll Do

• Monitor surveillance systems and report security concerns in real time.
• Document incidents, observations, and camera reviews accurately.
• Support emergency response, investigations, and on-property security operations as needed.
• Help maintain a safe, professional, and welcoming environment for guests and employees.

Why You’ll Love Working With Us

• Competitive pay and comprehensive benefits, including a 25% 401(k) match!
• Generous employee discounts across Heritage hotels, restaurants, spa and retail!
• Complimentary meals during scheduled shifts!
• Free employee parking!
• Supportive team culture with opportunities for growth and advancement!
• A workplace rooted in New Mexico pride and community values!

Requirements

• High school diploma or equivalent required.
• Minimum of two years of security-related experience or an equivalent combination of education and experience required.
• Prior experience in security operations, CCTV monitoring, dispatch, or operations centers preferred.
• Hospitality, hotel security, or multi-property security experience strongly preferred.
• Strong observational, analytical, and problem-solving skills.
• Ability to remain calm under pressure and respond appropriately in a fast-paced environment.
• Ability to operate computer systems, security monitoring software, and Microsoft Office programs.
• Excellent verbal and written communication skills.
• Ability to maintain discretion and confidentiality when handling sensitive information or security footage.
• Availability to work nights, weekends, holidays, and rotating shifts as required.
• Current CPR Certification and valid driver’s license preferred.
• New Mexico Security Guard License or ability to obtain one preferred.
• Alcohol Server License preferred.
• Ability to stand, walk, bend, and move throughout the property for extended periods and lift up to 30 pounds.