Job Description

Requisition ID: 45894

Organization

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam Indian Band), Sḵwx̱wú7mesh Úxwumixw (Squamish Nation), and səlilwətaɬ (Tsleil-Waututh Nation), Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable and environmentally sustainable cities Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, reconciliation, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and engaging workplace. Working at the City of Vancouver and within the public service can be a rewarding career where you play a key role in ensuring impartial and equitable access to services, upholding ethical governance, and addressing the needs of citizens with integrity and dedication.

Main Purpose and Function

Known as the “living room of the Downtown Eastside,” Carnegie Centre offers educational, recreational, cultural and social programming for the benefit of low income people of the Downtown Eastside.

The Security Attendant I is a front line position with primary responsibilities in relationship building with community members, and Centre safety, security, access control and incident response and reporting. Security Attendants work to ensure that the Centre is safe, welcoming and inclusive spaces for the public and staff. Violence prevention is a priority at the Centre. Security Attendants are expected to use defusing/de-escalating skills when responding to all volatile situations. Physical intervention is always a last resort.

Specific Duties/Responsibilities

• Monitoring entrances and facilitating access control of the facilities;
• Monitoring and upholding the Centre’s Cod of Conduct and standards of behaviour are being observed;
• Making regular patrols of the building;
• Providing support in the event of an emergency including first aid and overdose response;
• Understanding the needs of and assisting patrons in a supportive manner by providing information and making referrals on the services and activities provided by the Centre and other community partners;
• Assisting with front desk clerical activities such as answering phones, distributing mail, simple data entry when needed;
• Communicating information to other staff by way of log entries, incident reports and emails;
• Communicating effectively using a two-way radio;
• Maintaining health and safety standards;
• Receiving routine deliveries;
• Ability to understand and uphold occupational health and safety policies and procedures
• Performing janitorial and other duties as required.

Minimum Qualification Requirements

Education and Experience:

• Completion of Grade 10 (Grade 12 preferred);
• Knowledge of the Downtown Eastside community, local agencies, and services;
• Considerable knowledge of the Carnegie Community Centre’s rules, services and operations
• Experience working in a community, social service or health care environment would be an asset
• Occupational First Aid Level I certification or the ability to obtain one would be an asset
• Fluency in a second language would be an asset

Knowledge, Skills and Abilities:

• Considerable knowledge of the Downtown Eastside, agencies, services and resources
• Considerable knowledge and understanding of addictions, mental illness, conflict resolution and violence prevention
• Proven ability to establish and maintain effective working relationships
• Proven ability to communicate effectively orally and in writing, including writing incident reports
• Proven ability to work with minimal supervision
• Proven ability to respond to incident using defusing and de-escalation techniques
• Proven ability to respond to emergencies, walk long distances, and carry heavy items using moderate strength and agility
• A Police Record Check is a requirement of this position. A clearance requires the absence of any criminal charges or convictions related to this position.

Business Unit/Department Arts, Culture and Community Services (1200)

Affiliation: CUPE 15 Non Pks

Employment Type: Auxiliary/Casual

Position Start Date: April 2026

Salary Information: Pay Grade GR-013: $28.83 to $33.75 per hour

Positions Available: mutiple

Application Close: April 12, 2026

At the City of Vancouver, we are committed to recruiting a diverse workforce that represents the community we so proudly serve Indigenous peoples, people of colour, 2SLGBTQ+ persons including all genders and persons with disabilities are encouraged to apply. Accommodations will be provided upon request during the selection process. Learn more about our commitment to diversity and inclusion

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In addition to uploading your cover letter and resume, part of the application process may include answering application questions related to the preferred requirements of the role which may take approx. 5-10 minutes. Cover letters should express interest and highlight additional information relevant to the position and resumes should include a summary of skills and experience related to the position.