Job Description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Private Residences Los Angeles is a 12-story tower comprising 59 custom for-sale homes with outstanding views of the surrounding Beverly Hills neighborhood and Hollywood Hills. Operated by Four Seasons, our homeowners experience best in class amenities, including a courtyard pool and private cabanas, IMAX Theatre and Lounge, a fully equipped fitness center with climate-controlled studio, and a Resident’s Lounge offering a Food and Beverage program throughout the day. Our team will provide thoughtful, intuitive, and dedicated service to our homeowners, who will either live full time in the building, or from time to time as their travels bring them to LA. As part of the residence team in a Four Seasons standalone residential property, you will have a unique opportunity to define and establish the operating model for stand-alone Four Seasons Private Residences. It is anticipated that we will be able to create unique opportunities to deliver service excellence, but this will require agility and flexibility in our roles in the service of our homeowners.

About the role:

The Security Assistant Manager is responsible for the implementation and management of the Residential Security, Health & Safety, Fire, Life & Safety programmers and operations, as well as the training of the security officers and team. Must be “hands on” and provide the leadership and direction required to motivate the team, taking responsibility for the physical security and safety of all Resident’s, Employees, Assets and Reputation, including staffing, budgets, protocols and procedures, as well as crisis management. This position will be required to support and supervise the team across all shift patterns as needed, and act as a leader of service delivery.

What you will do:

• Manage and supervise day-to-day security operations, ensuring a safe and secure environment across the property.
• Direct and guide security staff in implementing and maintaining effective security processes, policies, and best practices to minimize risk and exposure.
• Enforce all security and safety policies and procedures, ensuring compliance across the Residences.
• Proactively identify risks and recommend preventive safety and security measures.
• Safeguard the reputation of the Residences by anticipating and mitigating potential risks or incidents.
• Lead and support investigations into incidents involving property, residents, or employees, ensuring thorough and objective reporting.
• Document all security-related incidents accurately and comprehensively, including potential liabilities and insurance-related matters.
• Provide expert guidance and implement appropriate control measures in response to incidents or emerging threats.
• Direct and/or assist with internal and external investigations as required.
• Maintain strict confidentiality of sensitive information and security data.
• Support employees in handling complex or emergency situations, including disturbances, theft, accidents, fire hazards, medical incidents, and natural disasters.
• Schedule, train, discipline, and manage security personnel in alignment with company standards.
• Implement and maintain a Health and Safety Management System, including risk assessments, safety statements, and ongoing training.
• Stay informed on current laws and regulations impacting security operations, including resident, visitor, and employee rights.
• Lead the development, implementation, and testing of fire safety and emergency response plans, including conducting bi-annual fire drills.
• Ensure all staff are trained in emergency procedures and maintain readiness for crisis response.
• Coordinate resources, services, and emergency supplies to meet operational and safety requirements.
• Respond effectively and professionally to all emergencies and security incidents.
• Maintain accurate shift reports and ensure proper documentation of all activities.
• Perform duties across all security roles and shifts, including Security Agent and Operations Manager responsibilities when needed.
• Foster clear, consistent communication across all levels of the organization.
• Utilize modern security technologies and implement innovative security practices to protect assets.
• Oversee and maintain all security systems, including CCTV, access control, alarms, and fire protection systems.
• Ensure timely escalation and resolution of system faults or operational issues.
• Support additional tasks or projects as assigned by the Director of Residences.
• Maintain flexibility to work varied shifts as required by operational needs.

What you bring:

Core Skills & Experience

• Proven leadership ability to guide and influence the Residential Management Committee and cross-functional teams.
• Demonstrated success in building, motivating, and developing high-performing teams while fostering a culture of continuous learning and accountability.
• Strong coaching and mentoring skills, with a commitment to employee growth, engagement, and career development.
• Ability to clearly communicate complex security concepts to both technical and non-technical audiences.
• Experience in business continuity planning, risk management, and auditing practices.
• Skilled at building consensus and collaborating across diverse teams and operational environments.
• Excellent communication skills, with the ability to provide clear updates on security and Health & Safety matters at all organizational levels.
• High emotional intelligence and professionalism when handling sensitive or high-risk security situations.

Technical Knowledge & Certifications

• Broad knowledge of security systems and building engineering systems.
• Experience managing security technologies such as CCTV, access control, alarms, and fire protection systems.
• Strong understanding of Health & Safety standards, legislation, and best practices.
• NEBOSH and/or IOSH certification preferred.
• Certified or experienced in CPR, first aid, fire prevention/firefighting, and crowd control.
• Previous experience in police, military, or professional security roles is highly valued.
• Experience managing incidents involving life safety and property protection.

Health & Safety & Compliance Expertise

• Ability to review, implement, and continuously improve Health & Safety policies and procedures in partnership with senior leadership.
• Experience conducting fire risk assessments and supporting fire safety management planning.
• Skilled in hazard identification, risk assessment, and compliance with local safety regulations.
• Ability to train and educate managers and employees on risk assessments and safety procedures.
• Commitment to staying current with evolving Health & Safety legislation and industry standards.
• Experience leading safety training programs, including fire safety and emergency preparedness.

Operational & Practical Capabilities

• Ability to manage and audit security and safety operations to ensure compliance with regulatory and organizational standards.
• Capable of overseeing driver safety and ensuring proper licensing compliance when applicable.
• Willingness and ability to complete pool safety and life safety training, including swimming proficiency if required.
• Strong organizational skills with the ability to manage multiple priorities in a dynamic environment.
• Reading, writing, and verbal proficiency in English.
• Valid driver’s license (California driver’s license required).
• Flexibility to adapt to operational needs and ongoing training requirements.

What we offer: 
•   Salary Range: $70,000-75,000

• Health Insurance – Medical, Dental & Vision

• 401(k) Retirement Savings Plan

•    Excellent training and development opportunities

•    Exclusive discount and travel programs with Four Seasons Hotels and Resorts

•    Complimentary dry cleaning for employee uniforms

•    Complimentary employee meals

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf