Recruiter: Jayson Coley-Wynters
Career Grade: E / Competitive + Benefits
Closing Date: 10th Aug 2026
Location: Birmingham/Manchester
Please note you must either hold or be eligible for SC (Security Clearance) for this role, which will require a minimum of 5 years working history in the UK to be eligible.
• Configure, implement and support CTEM and NSPM solutions, ensuring secure and effective service delivery across complex customer environments.
• Own and contribute to solution design activities, producing and maintaining design documentation, implementation plans and reusable technical collateral.
• Provide advanced technical support, troubleshooting and health monitoring across customer networks, security platforms and integrated technologies.
• Collaborate with customers, suppliers and internal teams to resolve issues, deliver contracted outcomes and provide technical input to service and bid activities.
• Support the ongoing evolution of BT's security services by identifying risks, driving continuous improvement and maintaining awareness of emerging threats, technologies and industry best practice.
• Experience delivering and supporting technology solutions within enterprise, customer-facing environments.
• Good understanding of networking and cyber security fundamentals, with experience working across security platforms and technologies.
• Experience configuring, supporting or troubleshooting CTEM, NSPM or similar security solutions across networks, systems and security tools.
• Basic Linux administration skills, with the ability to perform troubleshooting, system checks and support activities.
• Effective communication and stakeholder management skills, with the ability to collaborate confidently with customers, suppliers and internal teams.
• Ability to manage competing priorities in a fast-paced environment, demonstrating ownership, initiative and a proactive approach to problem solving.
• Experience with tools such as AlgoSec, FireMon or Tufin
• Relevant industry certifications (e.g. vendor certifications)
• CISSP (Certified Information Systems Security Professional)
• CCSP (Certified Cloud Security Professional)
• Experience working in large enterprise or regulated environments.
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.
Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
We’re one of the world’s leading communications services companies. At BT Group, the solutions we sell are integral to modern life. Our purpose is as simple as it is ambitious: we connect for good.
There are no limits to what people can do when they connect. And as technology changes our world, connections are becoming even more important to everyday life.
Today, that’s truer than ever. The connections we make are helping solve the world’s biggest challenges such as the global pandemic, climate change and cyber security. Through the power of technology, we’re supporting customers to live, work and play together better.
