Job Description

Do you enjoy solving hard technical problems for real customers?

Would you like to protect how leading enterprises use the browser and GenAI?

Join our Solutions team

Our Solutions team sits inside R&D, between our customers and our engineers. We investigate complex customer issues across the browser extension, backend and cloud services. We find the root cause, ship the fix and close the loop with the customer. We also build the automation that onboards, deploys and supports our enterprise customers.

Make an impact on the future of browser and AI security

The browser is now where work happens, and where data leaks. Our LayerX platform, now part of Akamai, protects users across SaaS apps, websites and GenAI tools. You will own customer problems end to end, from first report to production fix. You will work with product, engineering and field teams every day. Your code and insights will shape the product roadmap.

As a Security Architect, you will be responsible for:

• Investigating complex customer issues across the browser extension, backend services and cloud infrastructure
• Finding root causes in logs, telemetry and production data, then shipping and verifying the fix
• Building automation for various everyday activities and helping other teams maximize their potential
• Creating deployment tooling for enterprise environments, including MDM, GPO and mobile browsers
• Partnering with product, R&D and field teams to turn customer feedback into product improvements
• Sharing knowledge through clear write-ups, runbooks and enablement for support teams and partners

Do what you love

To be successful in this role you will:

• Have 3 years of experience in software development, solutions engineering or a similar technical role
• Be proficient in TypeScript or JavaScript, and comfortable writing Python scripts
• Be well versed in web and browser security fundamentals, including HTTP, DNS, TLS and browser extensions
• Have experience debugging production systems on AWS and Kubernetes using logs, metrics and SQL
• Show ownership of problems, from first report to verified resolution in production
• Possess great communication skills, including explaining technical findings clearly to customers in English

About us

At Akamai, we make life better for billions of people, trillions of times a day.

Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from Cloud to Edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.

Our focus is simple:

Cloud and Edge: Running apps closer to users for instant performance.

Security: Neutralizing threats before they ever reach your data.

Content Delivery: Scaling the world's biggest moments without a glitch.

AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.

At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!