Job Description

Would you enjoy working with cutting-edge web security systems?

Would providing consultancy to defend against security attacks excite you?

Join our world class Security Operations Command Center

Our Team strives to be the most trusted support services partner. We keep our customers' online businesses up and running. We utilise tools, processes, and knowledge to diagnose and resolve product, platform, and customer issues. Our team delivers managed services for Akamai's security products, protecting our customers' online presence.

Partner with the best

As part of our Security Operations team, you will be responsible for responding to platform and carrier issues in real time. Ensuring the stability of a world-class DDoS attack mitigation platform, providing analysis and network troubleshooting for customers. You will be supporting some of the world's leading brands and dealing with the highest internet traffic.

As a Security Architect, you will be responsible for:

• Engaging in mitigation techniques to prevent vector attacks
• Analysing customer traffic, applications and systems to tailor our security solutions and answer customers security needs
• Managing and documenting technical issues, responses and requests to ensure information is recorded and updated
• Providing support to customers to remedy and resolve network and connectivity issues
• Communicating with customers regarding challenges and providing updates and results on your mitigation and analysis

Do what you love

To be successful in this role you will:

• Have experience with Internet technologies, including TCP/IP, DNS, HTTP, TLS and web servers
• Demonstrate experience in a customer-facing role and an understanding of the consulting process
• Show proactivity and work with a sense of urgency, combined with a constant desire to learn
• Have good communication and collaboration skills and be an accountable member of the team
• Demonstrate written, verbal and presentation skills, including communicating complex technical content in English
• Be able to work night shifts

At Akamai, we make life better for billions of people, trillions of times a day.
Whether you're streaming live events, scrolling social media, watching your favorite series, or managing your savings, we're the engine behind the scenes. We provide the world's most distributed platform from cloud to edge to help the giants of the digital world work faster and stay more secure, making the internet a better experience for everyone.
Our focus is simple:
Cloud and edge: Running apps closer to users for instant performance.
Security: Neutralizing threats before they ever reach your data.
Content delivery: Scaling the world's biggest moments without a glitch.
AI: Enabling our customers to build, secure, and scale AI apps on the world's most distributed cloud platform.
At Akamai, we don't just support the internet; we power and protect it, because behind every great digital experience is a massive hidden challenge. And we're the ones who solve it. When millions of people hit play or pay, Akamai ensures it just works.

Benefits at Akamai: We support your health, well-being, finances, and life beyond work. See our benefits.

FlexBase adapts to your job's needs

Akamai's FlexBase program is yet another way we show our commitment to providing employees with an exceptional workplace experience. It's not about telling employees where to work; it's about supporting employees to do their best work.

We trust our incredible employees to work in ways that suit them best: at home, in an office, or a combination of both.

Connect with us on social and see what life at Akamai is like!