Job Description

Join us on our mission to make the world a better place…

Are you looking for a rewarding career where you can make the most of your skills and talents in an organisation that’s serious about sustainability?

Security Operations

• To be responsible for the operational management, deployment and administration of the Security team.
• To ensure Security Department operational and administrative policies, procedures and instructions are fully complied with by security personnel.
• To provide such reports and data related to the activities and incidents of the Security Department.
• To be aware and ensure the Security Division quality assurance programme is effectively applied, monitored and achieved.
• To be responsible for all access control systems, coordinated in the control room.
• To have ownership and accountability for ensuring that a sufficiency of appropriately skilled resources are deployed each shift, to meet the professional obligations of the Security Division, together with the capacity to respond adequately to emergencies and spontaneous incidents.
• To ensure all incidents are reported as per the SOP’s.
• To apply and monitor the Security Division’s security strategy, ensuring the requirements of the prevailing SOP’s, Operational Orders and AI’s are properly and effectively met.
• To assume immediate and personal operational responsibility for any potentially significant incidents or events including specifically fire alarm activation.
• To ensure the continuous and unimpeded flow of vehicular and pedestrian traffic throughout the Estate, by the application of appropriate measures and enforcement.

Customer Service

• Develop strong relationships with the customer and embed a culture of “Service Excellence” across individual teams.
• Regular meetings with customers across multiple sites, establishing good working relationships and enforcing the company’s security processes.
• Provide customer support and communication as required.
• Manage internal resources and vendors to meet customer timelines and deliverables.
• Respond to all problems and concerns and ensure compliance with company policies, and regulatory/legislative requirements.
• Ensure that all SLAs are being met.

Vendor and People Management

• In conjunction with the Admin & Facilities Manager, manage employees and directly employed contractors.
• Work with the internal and external team leaders to manage, direct and coordinate the activities of employees or contracted personnel or third parties providing services or performing work on site.
• Direct internal teams and assign, monitor and evaluate safe work responsibilities and capabilities of employees and contractors; ensure adherence to safety requirements and prescribed procedures.
• Qualify vendors and implement the company’s procurement policy, process and procedures, including tendering projects, using RFPs, purchase orders, and cost tracking templates.
• Track vendor performance against contracts and SLAs.

A genuine passion to drive change: We’re constantly searching for new ways to change the status quo. We need you to be efficient and agile, with excellent attention to detail and a desire to drive value creation and deliver exceptional service.

Ability to think differently: Our projects all require the team to think through problems and find the most effective and efficient new solution in each case. We’re looking for innovative thinking, problem solving, and a willingness to question assumptions.

Ability to build and maintain trust: We build trust and create space for people to own their work and deliver their best. We create environments where people feel safe if they make honest mistakes, and when they do we support them to learn and put things right.

Ability to connect and collaborate: You’ll be able to share your perspectives constructively and listen openly. Cross functional collaboration is crucial, because we understand that no one team is wholly responsible for building and operating a data centre.

Knowledge and Skills:

Qualifications

Previous experience in a similar DC management role desirable

3+ Year’s experience working in the security industry at a junior to mid senior level.

Proven management and leadership skills

Orientated to problem solving

Have a friendly and approachable attitude to work

Excellent team player

A logical approach to problem solving

Ability to diagnose and resolve technical problems in a timely manner.

Work well under pressure and to deadlines/targets

Ability to meet and exceed targets and customers' expectations.

Experience

Planning, organising and prioritising skills

Experience managing Access Control, CCTV, and Intruder detection systems.

Excellent verbal and written communication skills

Strong rapport and relationship building skills with both internal and external customers.

Good understanding of HSE regulations and management

Ability to work under pressure and keep calm in a crisis

Previous team management experience

Experience of coaching, mentoring, training and developing a team both technical and non-technical.

Experience of dealing with customer problems in difficult circumstances

Experience of implementing cost controls

The successful candidate will be required to complete pre-employment screening to BS 7858:2019, or national equivalent. This covers: confirmation of identity, legal right to work, financial probity, criminal history, and associations with proscribed organisations.

It is the policy of Pure DC that all individuals have a responsibility for the security and protection of the company's information and IT resources over which they have control, according to their role.

Pure DC is an equal opportunities employer. We welcome applications from all qualified candidates regardless of background.