Job Description

Key Responsibilities

1. Security Strategy & Operations

• - Develop and implement a comprehensive security strategy aligned with Regent and IHG standards

• - Oversee all security operations including access control, surveillance, patrols, and incident response

• - Ensure 24/7 coverage across all areas (guest spaces, villas, beach, back-of-house, perimeter)

• - Maintain a visible yet discreet security presence

2. Risk Assessment & Mitigation

• - Conduct regular risk assessments covering physical security, operational risks, guest safety, and external threats

• - Develop and maintain a comprehensive risk register and mitigation plans

• - Anticipate and manage risks associated with high-profile guests, events, and VIP movements

• - Lead crisis preparedness and business continuity planning

3. Guest & VIP Security Experience

• - Ensure security protocols are seamless and non-intrusive, preserving guest privacy and comfort

• - Manage VIP and high-profile guest security requirements with discretion

• - Support concierge and guest relations teams for secure, personalized experiences

• - Handle sensitive situations with professionalism and confidentiality

4. Health, Safety & Emergency Management

• - Develop and implement emergency response plans (fire, medical, natural disasters, security threats)

• - Conduct regular drills and training for all colleagues

• - Ensure all fire and life safety systems are fully operational and compliant

• - Coordinate with local emergency services and authorities

5. Compliance & Governance

• - Ensure compliance with local laws, licensing requirements, and safety regulations

• - Maintain readiness for internal audits and corporate security reviews

• - Ensure adherence to IHG safety and security standards

• - Investigate incidents, prepare detailed reports, and implement corrective actions

6. Asset Protection & Loss Prevention

• - Protect hotel assets including physical property, cash, inventory, and intellectual assets

• - Implement loss prevention strategies to reduce theft, fraud, and misuse

• - Conduct investigations into internal and external incidents

7. Technology & Systems

• - Manage security systems including CCTV, access control, alarms, and analytics platforms

• - Evaluate and implement advanced security technologies

• - Ensure data security and integration with IT systems where applicable

8. Team Leadership & Development

• - Recruit, train, and lead a high-performing security team (including outsourced providers if applicable)

• - Ensure team is trained in guest interaction, emergency response, and conflict management

• - Foster a culture of vigilance, professionalism, and service orientation

• - Conduct performance management and continuous development

9. Stakeholder Collaboration

• - Work closely with Engineering (fire/life safety), HR (employee safety), and IT (cybersecurity alignment)

• - Liaise with local law enforcement, intelligence agencies, and government bodies

• - Support large events, group movements, and high-risk operations

10. Sustainability & Duty of Care

• - Ensure security practices align with sustainability and ethical standards

• - Promote a safe and inclusive environment for guests and colleagues

• - Support broader ESG and duty-of-care initiatives

Key Skills & Competencies

• - Strong expertise in security operations and risk management

• - Crisis management and decision-making under pressure

• - High level of discretion, integrity, and professionalism

• - Investigative and analytical capabilities

• - Leadership and team development skills

• - Strong communication and stakeholder management

Qualifications & Experience

• - Bachelor’s degree in Security Management, Criminal Justice, Hospitality, or related field

• - 6–10 years of experience in security/risk management, preferably in luxury hotels or resorts

• - Experience managing large, open or complex environments (resorts, integrated developments)

• - Certifications in security, risk management, or safety (preferred)

Preferred Experience

• - Background in military, law enforcement, or corporate security

• - Pre-opening or major renovation experience in luxury properties

• - Experience handling VIP/high-profile guest security

Key Performance Indicators (KPIs)

• - Number and severity of security incidents

• - Response time and effectiveness during incidents

• - Compliance audit scores and regulatory adherence

• - Loss prevention metrics (shrinkage, fraud reduction)

• - Staff training completion and drill effectiveness

• - Guest safety perception and satisfaction scores

Regent Brand Lens (Differentiation)

• Deliver “invisible security”—guests feel safe without noticing security presence

• Maintain absolute discretion and confidentiality, especially for VIP clientele

• Balance proactive vigilance with refined guest interaction

• Enable seamless luxury experiences without operational friction

• Security is not enforcement—it is a quiet assurance of trust and comfort