Job Description

About the Role:
Ripple Effect Consulting is partnering with a forward-thinking systems integrator specializing in smart building solutions. We are seeking an experienced Security and Alarm Technician to support the installation, programming, maintenance, and commissioning of integrated security systems across residential and commercial environments.

This position offers a hands-on opportunity to work with cutting-edge technologies such as CCTV, access control, and burglar alarms. Technicians will interface directly with clients, project managers, subcontractors, and support teams to ensure seamless execution and customer satisfaction.

Key Responsibilities:

Installation & Commissioning

• Install, program, and commission a variety of security systems including access control, CCTV, and intrusion alarms.
• Perform system tests and verifications to ensure full functionality.
• Provide on-site training and system demos to customers.
• Ensure compliance with local codes, safety standards, and company procedures.

Maintenance & Troubleshooting

• Conduct routine inspections and preventative maintenance on existing systems.
• Diagnose, repair, and resolve issues in a timely and professional manner.
• Offer technical support to clients and internal teams.

Project Coordination

• Collaborate with project managers and subcontractors to meet timelines and specifications.
• Maintain accurate documentation, including as-built drawings, service logs, and configuration records.

Requirements

Required Qualifications:

• High school diploma or equivalent (GED)
• Hands-on experience with security and alarm systems (burglar, CCTV, access control)
• Senior Technician: 3+ years
• Lead Technician: 5+ years
• Proficiency using hand tools, power tools, and diagnostic equipment
• Comfortable working in varied conditions (rooftops, crawlspaces, outdoor environments)
• Strong communication skills and customer-focused mindset
• Proficient with Microsoft Office (Word, Excel, Outlook)
• Ability to lift up to 75 lbs without assistance
• Must be at least 18 years old with a valid driver’s license and a clean driving record
• Legally authorized to work in the U.S. without sponsorship

Preferred Qualifications:

• Associate degree in electronics, electrical systems, or related field
• Industry certifications (ESA/NTS, NICET, etc.)
• 7+ years of hands-on experience in the security installation field
• Familiarity with IP-based systems and network configuration