Job Description

We are seeking a dynamic, professional, and results-driven Account Manager to oversee client relationships, support operational excellence, and ensure the successful delivery of security services. This position serves as the primary liaison between the client and internal leadership teams, ensuring service expectations are met while maintaining high standards of performance, compliance, and customer satisfaction.

This is an excellent opportunity for an experienced security professional with strong leadership, client management, and operational oversight skills looking to advance their career with a premier organization.

Key Responsibilities:

• Serve as the primary point of contact for client representatives and maintain strong professional relationships.
• Oversee daily security operations and ensure contract requirements are consistently met.
• Manage, coach, and develop supervisory staff and security personnel.
• Conduct regular site visits, inspections, and quality assurance reviews.
• Monitor staffing levels and collaborate with recruiting teams to address hiring needs.
• Ensure all officers are properly trained and compliant with company and client standards.
• Investigate incidents, prepare reports, and provide timely follow-up on security concerns.
• Track performance metrics and identify opportunities for operational improvement.
• Coordinate scheduling, payroll review, and administrative functions related to account management.
• Support emergency response planning and business continuity initiatives.
• Maintain compliance with all company policies, procedures, and applicable regulations.

Qualifications:

• High School Diploma or GED required; Associate's or Bachelor's degree preferred.
• Minimum 3–5 years of security management, operations management, or account management experience.
• Demonstrated experience leading large teams in a corporate, commercial, or campus environment.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication abilities.
• Proficiency with Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid driver's license and reliable transportation preferred.
• New York State Security Guard License required or ability to obtain prior to employment.

Preferred Qualifications:

• Experience managing large-scale corporate security accounts.
• Knowledge of access control systems, incident management platforms, and security technologies.
• Experience with budgeting, staffing, and workforce planning.
• CPR, First Aid, or other related certifications are a plus.

What We Offer:

• Competitive annual salary of $100,000
• Comprehensive benefits package
• Paid training and professional development opportunities
• Career advancement opportunities within a growing organization
• Supportive leadership and collaborative work environment

If you are an experienced leader with a passion for client service, operational excellence, and team development, we encourage you to apply today.

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Make an Impact at Securitas USA

Securitas USA employees come from all walks of life, bringing a variety of skills, experiences, and perspectives. United by a shared purpose, we help make the world a safer place. We provide security services to meet the unique needs of our clients to help safeguard their people and assets.

At Securitas USA, our core values are the foundation of everything we do. Represented by the three red dots in our logo, Integrity, Vigilance, and Helpfulness guide how we serve our clients, support our colleagues, and engage with our communities.

Integrity

We act with honesty, accountability, and professionalism in everything we do, and we foster a culture where transparency, respect, and ethical behavior are expected.

Vigilance

We stay alert, aware, and attentive to our surroundings. Through observing and reporting, our employees help identify potential risks and respond to situations that may impact safety and security.

Helpfulness

We are approachable and service-oriented, whether assisting a client, colleague, or member of the community.

Securitas USA is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

Reasonable Accommodation: Securitas USA is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Securitas USA will take steps to assure the people with disabilities are provided with reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact PrivacyRequests@securitasinc.com.