Job Description

Posting number: 820005-2027a

Department: RP Funding Center

Division: RPFC PT Event Staff Grp 2 0506100000

Job classification: Crowd Control Security

Posting type: Open

Categories: Building & Safety, Security

Summary

An employee in this classification is responsible for securing and patrolling facilities in accordance with RP Funding Center policies and specific event requirements, monitoring patron entry and exit of facilities, preventing unauthorized objects from entering the facility, monitoring guests' safety, maintaining building safety standards, maintaining crowd control, handling patron problems, preventing disruption of events in progress, and securing restricted areas. This classification reports directly to the Event Staff Supervisor or Guest Services Supervisor.

This is a part time temporary position.

Please note this posting is "Continuous" and can close at ANY TIME WITHOUT NOTICE.

Examples of duties

• Inspects all entrances and exits, restricted areas, and outside building areas.
• Maintains smooth traffic flow into the facility and performs searches or inspects articles as required.
• Follows the specific event requirements.
• Observes and reports suspicious behavior or activities inside and outside the facility.
• Maintains crowd control and remains alert to potential disturbances to implement preventive measures.
• Completes and follows proper timecard procedures.
• Handles problems and guest complaints calmly, professionally, courteously, and promptly.
• Diffuses volatile situations quickly in accordance with RP Funding Center policies and directs others to the appropriate supervisor.
• Provides special directions to guests regarding handicapped seating, lost-and-found procedures, restroom locations, and event-specific information, as instructed for the assigned event.
• Keeps the railings, walls, aisles, stairs, and other areas free of congestion.
• Monitors the crowd for adherence to building policies, including smoking, cameras, food/beverage policies, and specific event requirements.
• Monitors the facility for accidents and unsafe conditions and reports to the appropriate personnel.
• Checks the facility before, during, and after events for damage and lost articles, and reports to appropriate personnel.
• Monitors non-ticketed events and performs duties as event requirements dictate.
• Follows the established dress and behavior codes.
• Attends pre-event meetings and training classes on building policies and procedures as required.
• Performs other duties and job classifications for RP Funding Center as special and emergency situations or event requirements dictate.
• May be required to participate in and/or facilitate training to support departmental or City initiatives and requirements.
• May be required to work overtime, or alternate hours, as necessary for the efficient operation of the department.
• Position is designated as Mission Critical

ADDITIONAL FUNCTIONS:

• Performs related work as required.

Qualifications

• One Year of customer service experience in a related field.
• Must be 18 years of age or older.

SPECIAL REQUIREMENTS:

• Must possess and maintain a valid telephone number.

Supplemental information

• Active work with frequent walking or standing, exerting up to 10 pounds of force regularly, and routine keyboard use.
• No significant environmental hazards.
• Normal visual acuity, field of vision, hearing, speaking, color perception, depth perception, and texture perception

All City of Lakeland positions are subject to testing (e.g. written, oral, performance, computerized, interview, and/or any combination). Candidates selected for testing will be notified via email or telephone. Please check your e-mail and telephone messages regularly, including "junk" folders. Test times and locations to be announced.

The City of Lakeland is a drug free workplace. This position is considered a mandatory testing position, which is subject to pre-employment and random drug testing. All City of Lakeland positions are subject to reasonable suspicion drug testing. As a condition of employment, you will be required to pass the pre-employment drug test in accordance with Florida Statute 440.102.

THE CITY OF LAKELAND IS AN EQUAL OPPORTUNITY/EQUAL ACCESS MPLOYER AND A DRUG FREE WORKPLACE