Job Description

Bring your expertise to shape and enhance the journey of products from inception to our customers' hands. Mentor a dedicated team and lead key activities across the product life cycle, turning challenges into opportunities for continuous value and delivery.
As a Product Delivery Director in the Reconciliations Transformation Team, you foster enhancements and optimize the way products are delivered to customers. As a leader on the team, you leverage your skillset to transform product delivery and create new ways for teams to continuously deliver value to their customers.
Job responsibilities

• Directs principal activities across the end-to-end product delivery journey including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while highlighting opportunities to improve efficiencies and functional coordination
• Owns the change management framework across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Maintains a high level of visibility over product timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners

• Coaches and mentors the product delivery team on best practices through collaborative discussions on resource management, dependency management, and deployment techniques to improve efficiencies

Required qualifications, capabilities, and skills

• Deep understating of Securities Services as a Business, including products, business flows & client base.
• Understanding of Reconciliations Processes end to end and how they apply to Securities Services Products
• Experience in driving investment based on benefits using a Data driven approach and OKRs
• Experience with Automation Tools such as Alteryx, UI Path to introduce efficiency and scale to the Reconciliations Processes
• Experience with AI / LM tools and LLM use cases to streamline STP for Reconciliations
• Significant experience or equivalent expertise delivering products, projects, or technology applications
• Extensive experience leading operational management and change readiness
• Advanced knowledge of the product development life cycle, technical design, and data analytics
• Ability to build long lasting relationships across disciplines, understanding how the Product Delivery roles fits into the overall delivery: Technology, Product, Operations, AI Research, Sales, Transformation.
• Proven track record of delivery of large scale & complex transformation projects & programs

• Outstanding communication skills, with the ability to work and report progress to senior stakeholders and to simplify complex messages into digestible insights

Preferred qualifications, capabilities, and skills

• Understanding of Reconciliations in the wider CIB is a plus in order to identify opportunities for standardization of processes across Securities Services, Markets & Payments
• Operations Leadership in the Reconciliations space is highly desirable
• Technology Experience / practical technical knowledge of reconciliations is desirable
• Product Owner qualifications are desirable
• Recognized thought leader within a related field
• Effective in giving and receiving feedback
• Finance background to support consolidation of Cost to Serve Models and realization / tracking of benefits.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.