Job Description

Are you ready to make a meaningful impact in client service? At J.P. Morgan, you will join a collaborative team dedicated to supporting institutional clients and driving excellence in Securities Services. You will have the opportunity to grow your career, develop your skills, and contribute to a culture that values innovation and continuous improvement. Experience a dynamic environment where your ideas matter and your success is celebrated.

As a Client Service Manager – Associate within Securities Services, you will support a diverse book of clients and work closely with senior team members to ensure ongoing satisfaction. You will help manage governance of products and services, drive client initiatives, and foster strong relationships. You will be part of a team that values collaboration, inclusivity, and professional growth, empowering you to make a difference every day.

Job responsibilities

• Build and maintain relationships with clients to ensure ongoing satisfaction.
• Respond promptly to client enquiries across all products and manage escalations.
• Support governance processes, including measurement and monitoring of service levels using KPIs and RAG ratings.
• Utilize proprietary CRM tools to capture feedback, generate call reports, and track actions to closure.
• Prepare for periodic client relationship reviews.
• Ensure accurate billing and timely payments.
• Prioritize and help bring global initiatives and ad-hoc projects to closure.
• Coordinate client training on proprietary J.P. Morgan technology.
• Ensure compliance with company policies and procedures.
  

Required qualifications, capabilities, and skills

• Extensive experience at a financial services organization focused on servicing institutional clients.
• Strong knowledge of Global Custody and Fund Services (Traditional, Hedge, or Private).
• Collaborative team player with the ability to share ideas.
• Client satisfaction driven with strong client-facing skills.
• Excellent presentation and communication skills.
• Proven ability to drive client change across products to completion.
• Strong follow-up skills and ability to drive items to closure.

• Effective at prioritizing, multi-tasking, and working well with minimal supervision.

Preferred qualifications, capabilities, and skills

• Ability to thrive in an evolving environment.
• Drive for continuous improvement.
• Strong internal network.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.