Job Description

Supervise team members to ensure a high standard of cleanliness is being provided to all guest rooms during each shift.

• Develops and supervises the scheduling of housekeeping team members

• Issue work assignments at the start of each shift

• Oversee the completion of daily assignments

• Ensure the safe handling of cleaning products

• Coach and counsel team members

• Collect keys at the end of the shift

• Continuously check linen and supply rooms, maid carts and all equipment used by guest room attendants, housepersons, and shampoo persons and ensure proper use of all equipment

• Maintain linen consumption, housekeeping supplies, care of furniture, and appearance of the building and fixtures

• Report suspicious activities which may jeopardize the security of the hotel to your manager or the security department immediately

• Other duties as assigned

• Ability to understand and follow the Trailblazer Guide, housekeeping manual and emergency/evacuation procedures
• Good organizational skills
• Strong verbal and written communication skills

• Ability to read, write, and communicate verbally in English and Spanish

• Ability to operate office and housekeeping equipment
• Perform under pressure in an interruptive environment
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in confined areas, which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

• Work entails use of solvents/oils, electrical devices, and computer equipment

• May encounter fumes/odors and dirt/dust

• Work is done in high places and occasionally on slippery surfaces

• Constant awareness is required of surrounding areas to ensure safety of employees and guests

• Constant contact with co-workers and guests

• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

• Frequent standing, walking, bending over; repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

• Occasional reaching overhead, crouching, kneeling, crawling, climbing and balancing

• Seldom requires sitting, pushing/pulling over 100 lbs., lifting/carrying up to 25 lbs.

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.