Job Description

Job Purpose:

You are responsible for managing the Telemarketing section on Unsecured Lending business in Direct Channels Department and organizing various telemarketing programs for business revenue generation via in-house or outsource capacity.

Main Responsibilities:

• Manage Telemarketing team aiming to generate new business and revenue for the bank through inbound and outbound activity.
• Extend the management capacity to outsource vendors in order to optimize the sales capability.
• Set objective to Telesales staff and monitor the sales performance to improve achievement.
• Motivate and coach the team to over achieve the targets and enhance the team’s productivity and efficiency.
• Mobilise and manage the resources flexibly and effectively to maximize the output of various assigned campaign or program.
• Lead the loan processing team to optimize the loan fulfillment output for all telemarketing function capability.
• Strengthen training in telemarketing techniques and selling skills to sustain optimum results and maintain the image of professionalism.
• Conduct performance review regularly and steer to the correct direction to accomplish the missions.
• Comply with internal guideline, legal and regulatory requirements related to telemarketing team.
• Support Direct Channels’ projects.

Incumbent Requirements:

• University degree holder with minimum 8 years’ experience in Telesales or lower academic qualification with substantial years of relevant experience.
• Strong sales management skill and sales culture.
• Experience in managing external vendor.
• Good in sales motivation and people management skills.
• Good command of written English and Chinese, fluent in speaking English and Chinese.