About the Role
We are seeking an experienced and driven Section Head to lead our Mainframe System Services team. In this role, you will provide leadership and strategic direction to ensure the availability, performance, and continuous improvement of our core banking mainframe systems. You will oversee technical support, system operations, budget management, and staff development to maintain 24x7 system uptime aligned with Group IT transformation initiatives and regulatory compliance.
What you will be doing
Lead the Mainframe System Services team in managing core banking system hardware and software to ensure 24x7x365 availability
Forecast capacity growth and manage annual CAPEX and OPEX budgets to support technology refresh and cost optimization
Collaborate with senior management to set objectives and KPIs for team performance and service delivery improvement
Oversee installation, configuration, tuning, monitoring, and support of mainframe systems and related third-party products (e.g., ZEKE, ZARA, LCM, Mobius)
Manage disaster recovery planning, testing, and compliance to meet defined recovery time and point objectives
Lead change management, incident response, and IT Service Management practices to maintain system stability and customer satisfaction
Ensure adherence to SOPs, regulatory requirements, and quality control processes
Supervise projects related to mainframe systems and facilitate migration efforts in line with Group IT obsolescence policies
Drive vendor management, audit compliance, and precise documentation of system architecture and inventory
Promote continuous learning and adoption of new technologies within the team
What we're looking for
Minimum Diploma or Degree in Information Technology or equivalent
At least 7 years’ experience supporting and operating group IT infrastructure with advanced expertise in IBM System z architecture and z/OS environment
Strong knowledge of Host LPAR design, high availability, mainframe products (CICS, VTAM, NETWORK, ZEKE, MOBIUS, etc.), and backup systems
Proven leadership skills with the ability to communicate effectively across organizational levels
Experience managing budgets, vendor relationships, and IT compliance audits
Strong analytical, planning, and organizational abilities
What we offer
At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and ample opportunities for professional development and career growth. Our wellness initiatives and flexible work arrangements also support a healthy work-life balance. If you're ready to be a part of our transformative journey, we encourage you to apply now.
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
