Job Description

About the Role

We are seeking an experienced and highly driven Section Head, Group Payments to join the Group Payments & Operations Accounting function. This role plays a critical leadership position in overseeing end-to-end payment operations, driving process improvements, ensuring strong governance, and supporting strategic initiatives across the Group. You will work closely with the Head, Group Payments & Operations Accounting, internal stakeholders, and external parties to ensure timely, accurate, and compliant payment processing while continuously enhancing operational efficiency.

What you will be doing

Strategy & Planning

• Provide support to the Head, Group Payments & Operations Accounting on strategic and operational matters

• Streamline, improve, and develop effective payment processes to reduce turnaround time (TAT)

• Support new regulatory and business requirements (e.g. Inland Revenue Board initiatives such as e-Invoicing)

• Support implementation of new payment stores in E-Business Suite

Operations

• Manage all payments to ensure accuracy, timeliness, and compliance with payment SLA and MOA (Approving Authority) requirements

• Authorise high-value invoice payments and Reflex payments

• Concur invoice payments via Centralised Payment System (CPS) and approve invoices in the Accounts Payable (AP) system within delegated limits

• Monitor and ensure no long outstanding invoices or credit notes in the AP system

• Support AP system enhancements to improve payment processes

• Assist Group Tax in providing withholding tax forms for IRB submission

• Provide clarification on MOA queries to ensure compliance

• Authorise Debit Advice and approve manual AGIS for related entities, including monitoring Sundry Debtor AGIS accounts and following up on outstanding items

• Implement safeguards against late payment, payment errors, or duplicate payments

• Generate management reports for payment analysis and decision-making

• Resolve operational issues with the team to enhance efficiency

• Update and maintain the Group Payments Operational Manual

• Monitor timely submission of payment supporting documents to internal and external requestors

• Approve payment journals for all entities

• Provide helpdesk support to branches on decentralised store payment queries

• Liaise with Head Office and branches on payment-related requests

• Coordinate invoices and supporting documents with Group Tax for SST reviews and IRB audits

• Attend to Internal and External Auditors’ queries

• Produce payment files to support Cost Sharing Agreements (CSA) with Group entities

• Coordinate payment sampling for half-yearly Key Control Testing (KCT) reporting to Group Operational Risk

• Manage reconciliation of AP intercompany accounts and ensure timely settlement

• Update and educate the team on new processes and system enhancements

• Organise meetings with counterparties to improve work processes

People & Resource Management

• Ensure team members comply with bank policies and payment operation manuals

• Organise resources within the section, including job allocation and job rotation

• Monitor staff attendance and KPIs

• Coach and counsel team members to improve attendance, service quality, and performance

What we're looking for

• Proven experience in payments, finance operations, accounting, or a related function, preferably within a banking or financial services environment

• Strong knowledge of payment operations, governance, and regulatory requirements

• Demonstrated leadership and people management capabilities

• Strong analytical, problem-solving, and process improvement skills

• High attention to detail with the ability to manage multiple priorities and deadlines

• Strong stakeholder management and communication skills

• A proactive, driven mindset with a commitment to operational excellence and continuous improvement

What we offer

At RHB Banking Group, we are committed to fostering a collaborative and inclusive work environment that empowers our employees to reach their full potential. We offer competitive remuneration, comprehensive benefits, and opportunities for professional development and career progression. If you are ready to take on a leadership role and make a meaningful impact on Group payment operations, we encourage you to apply.