Job Description

Full time (40 hours weekly)

8:30a-5:00p

Wound Care-Under the direction of an Outpatient Clinical Manager or Department Director, acts to greet and receive patients/customers using outpatient services and provide clerical, registration, data entry, insurance verification and "front office" functions for department staff and management. Liaisons with other hospital departments, medical offices, staff, insurance representatives, etc. for effective, efficient, friendly customer satisfaction.

Job Class Specifics-Wound Care

1. Maintains established policies and procedures, objectives, quality assessment and safety standards. Assists in developing Unit and Department Standard Work.
2. Participates in review of emergency procedures and is capable of assisting in emergency situations.
3. Enters and/or retrieves data from established computer files using knowledge of various computer software applications.
4. Interprets and explains the individual insurance benefit services and policies to the patient and/or family as needed. Consistently verifies insurance coverage.
5. Coordinates insurance related needs eg. Obtaining authorizations, waivers/ABN’s, and insurance tracking.
6. Practices fiscal responsibility through improvement and innovation.
7. Processes patient referrals promptly and cordially.
8. Obtains necessary information to prepare patient hospital account record and complete registration process in accordance with established standards.
9. Coordinates schedules with other services as appropriate.
10. Opens and routes incoming mail; distributes correspondence and other materials to staff.
11. Processes telephone calls cordially and efficiently, takes appropriate messages.
12. Maintains up to date patient accounts.
13. Maintains department records appropriately (purchase requisitions, correspondence, department forms, etc.).
14. Prepares memos, reports, etc. accurately and with appropriate formats, accurately proofreads. Able to produce excel spreadsheets.
15. Schedules patient appointments within established parameters.
16. Maintains and updates required patient and regulatory postings in a timely manner.
17. Schedules meetings, training, and other requirements for staff.
18. Orders and maintains appropriate inventory of offices supplies.
19. Maintains a clean, safe office and waiting room area and participates with environment of care practices.
20. Performs a variety of billing functions including charge entry, patient payment collection and reconciles daily payments.
21. Coordinates with equipment suppliers to support customer care needs.
22. Participates in staff meetings and attends other meetings as assigned.
23. Competes downtime computer process consistent with organizational standard work.
24. Appropriately monitors and manages required work queues to assist with department operations.
25. Runs required Epic reports at appropriate intervals. Follows up with staff.
26. Performs other duties as identified.

Core Values: Service, Integrity, Compassion

1. Demonstrates service excellence and patient and family centered care by showing respect, honesty, fairness and a positive attitude toward all customers.
2. Maintains confidentiality.
3. Demonstrates dependability, to include attendance and punctuality.
4. Is accountable - takes initiative and ownership of issues.
5. Displays a professional demeanor. Represents hospital in a positive way. Has a compassionate working relationship with patients and families.
6. Assumes personal responsibility for 2-way communication. Communicates and listens effectively with patients, families, coworkers, other departments, physicians/providers and community.
7. Supports coworkers, initiatives and a patient and family centered philosophy; pitches in; does own part and helps others.
8. Works to continuously improve work environment/processes (Performance Improvement). Demonstrates a patient and family centered focus when considering/developing improvement solutions.
9. Represents willingness/enthusiasm to create, embrace and facilitate change.
10. Develops self and others; supports a learning environment; leads by example. Encourages patients and families to give feedback and suggestions for improvement.
11. Develops working relationships critical to the organization including patients, families, coworkers, other departments, physicians/providers and community.
12. Encourages others by providing recognition and support.

Technical Excellence

1. Thinks critically; utilizes sound judgment; promptly reports potential risks.
2. Maintains state of art knowledge of area of specialty, healthcare trends and practice, and populations served.
3. Maintains a level of computer literacy appropriate to their role.
4. Meets and maintains current all unit specific and organizational skills/competencies, certifications/licensures, as required.
5. Completes hospital-required reviews, e.g. HIPAA, safety, health screening, care concerns, and others as assigned.
6. Adheres to National Patient Safety Goals.

General Requirements

The following requirements are expected of all employees:

Core Values: Integrity, Compassion, Excellence, Service

Annual Health Screening with Infection Control and Blood Borne Pathogens Education

Safety Awareness: Hospital Fire, Safety, and Disaster Procedures

Confidentiality: Maintains Employee and Patient Confidentiality.

Attendance: Regular attendance is an essential function of the position

Leadership Standards:

Character: Attitude, Integrity, Role Modeling

Job Performance: Results Orientation, Customer Focus, Decision Making, Awareness

Interpersonal Skills: Communication, Relationship-building, Team Player, Celebration

Innovation: Breakthrough Thinking, Knowledge-Building/Sharing, Coaching/Empowering, System Vision & Management

Physical and Mental Requirements: Classified as sedentary work by Dictionary of Occupational Titles: May exert up to 10 pounds of force occasionally and /or an insignificant amount of force frequently or constantly in order to lift, carry, push, pull, or otherwise move objects. Work involves sitting most of the time on a hard or cushioned chair, but may also involve walking throughout the hospital facility or standing brief periods of time.

• Bends, twists, squats, and kneels occasionally.
• Reaches occasionally up to 2 feet overhead/in front of oneself.
• Manual dexterity adequate for utilizing a keyboard and calculator and processing paperwork.
• Finger dexterity and frequent reaching is necessary during a normal shift in order to operate various office machines.
• Near-visual acuity is required for performing various clerical functions and for deciphering fine print.
• Auditory acuity adequate for hearing telephone conversation, normal voice tones when not facing the individual, overhead pagers, etc.

Mental Demands:

• Understands and demonstrates good mental health.
• Demonstrates ability to work under pressure deadlines and situations with positive outcomes.
• Able to communicate effectively in both written and verbal forms. Ability to speak, read and write the English language. Ability to work within time constraints.
• Able to establish priorities among the essential functions of the job and to coordinate and communicate these functions with other care providers and "customers" to achieve positive outcomes.

Working Environment: Work is performed in a well illuminated, climate-controlled, indoor ventilated office environment.

Disclaimer: These essential job functions are requirements of the position which must be performed either with or without reasonable accommodation. The essential job function list is intended to be a guide rather than a limitation. The Chambersburg Hospital possesses the right to add new responsibilities to the list as business demands dictate. Some of the essential job functions may exclude individuals who pose a direct threat/significant risk to the health and safety of themselves or others.

By identifying essential job functions, we are in no way stating or implying that these required tasks are the only activities that are to be performed by the employee occupying this position. In addition, employees will also be expected to follow any other job-related instructions and to perform any other job-related duties that are included in the job description. The preceding requirements represent only the minimum acceptable levels of knowledge, skills, and/or abilities that a job incumbent must possess; in order to perform the job successfully, the incumbent will possess additional aptitudes so as to perform the other duties that the job description entails.

Revised Date: 11/18/2025

Qualifications and Standards

Education: High School Graduate.

Experience: Experience applying customer service behaviors and communication skills required. Prior secretarial and computer operation experience required. Must have exceptional phone and office skills and preferably be able to type 45 words per minute. Must be able to operate a computer proficiently including production of computer spreadsheets. Intermediate or more advanced computer skills required including, but not limited to, Excel, Word, E-Mail and Internet use. Must be familiar with medical terminology. Experience in insurance verification is preferred.

Certifications/Licensure: None required.

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.