Reporting to the Director, and under the general supervision of the Administrative Assistant, the incumbent:

• Receives all incoming correspondence, inquiries and provides reception and information about services and resources on the telephone and in person for the main social work office.
• Types correspondence, client reports, social histories and work material.
• Maintains filing systems for resource material.
• Provides bus tickets and taxi slips to eligible clients.
• Arranges transportation for patients as required.
• Assists with coordinating meetings, rounds or educational sessions including room bookings and other details (telehealth, technology required and communication of meeting).
• Maintains up to date resource library of community services, income programs, government services etc. and referral forms and information booklets/pamphlets for services and programs. Maintains current copies of Standard Operating work for the Department.
• Provides coverage for Administrative Assistant and the other secretary as required.
• Maintains the high-risk identification system at Women's Health Program.
• Processes forms to appropriate agencies (i.e., Child & Family Services, Notice of Adoption, Notice of Maternity, etc.).
• Performs other duties as assigned.

Experience

• Minimum one year secretarial/reception experience, preferably in a hospital setting.

Education (Degree/Diploma/Certificate)

• Complete high school education, Manitoba standards, required.
• Successful completion of a recognized secretarial training program required.
• A combination of education and experience may be considered.

Qualifications and Skills

• Preference will be given to those applicants competent in an Indigenous language and/or knowledge in Indigenous customs, traditions and values.
• Typing 55‑60 wpm, word processing and medical terminology.
• Demonstrated proficiency in the use of Microsoft Office (Word, PowerPoint, Excel) required.
• Knowledge of office procedures required.
• Knowledge of provincial/city social service resources required.
• Experience in transportation arrangements for hospital discharges.
• Good telephone manner and ability to receive and relay precise messages.
• Excellent interpersonal and communication skills.

Physical Requirements

• Frequent Interruptions.
• Continuous exposure to clients, patients and families who may be difficult to deal with.