Job Description

Position: Senior Administrative Support – Records Management/Custodian

Key Responsibilities

• Serve as Records Management (RM) Custodian; maintain records in accordance with federal laws, regulations, and agency policies.
• Lead FOIA-related information management in coordination with agency stakeholders.
• Develop, implement, and maintain RM policies, procedures, and retention schedules.
• Evaluate RM and administrative program effectiveness; recommend and implement improvements.
• Deliver training and technical assistance to staff on RM and administrative procedures.
• Maintain and utilize databases and systems for records inventory, tracking, and reporting.
• Provide exemplary written and verbal communications and quality customer service.
• Support physical records handling; move files/boxes as needed to support operations.
• Provide on-site technical support during events, including AV troubleshooting.
• Perform administrative services such as office management, facilities coordination, HR-related support, and policy/procedure upkeep.

Required Qualifications

• At least 10 total years of related work experience.
• At least 5 years of dedicated records management experience, including FOIA information management.
• Demonstrated experience creating and implementing RM policies, procedures, and retention schedules.
• Demonstrated experience evaluating program effectiveness and recommending improvements.
• Experience providing training and technical assistance to staff.
• Strong computer skills (databases, word processing, and data entry).
• Excellent written and verbal communication skills; commitment to innovative, quality customer service.
• Physical ability to move large numbers of files and/or file boxes.
• Experience with AV equipment support during events.
• Experience in administrative services such as office management, facilities management, HR, and/or policies and procedures.
• Bachelor’s degree in business, information management, or related field; relevant certifications preferred.
• RM training or certification preferred.