Job Description

Position: Administrative Support / Information Specialist

Key Responsibilities

• Assist with creating and implementing administrative management policies and procedures.
• Evaluate program effectiveness and provide recommendations for improvement.
• Provide training and technical assistance to staff.
• Support information and records management practices and compliance.
• Use IT programs, databases, and systems to support daily operations.
• Provide on-site AV technical support during events (connectivity, presentation/media access).
• Set up and reset conference, board, or training rooms.
• Provide administrative services such as office management, facilities management, HR, and/or security.
• Ensure excellent written and verbal communications and quality customer service.
• Manage multiple tasks and deadlines; identify and resolve complex problems.

Required Qualifications

• At least 5 years of administrative management or relevant work experience.
• Experience creating and implementing administrative policies and procedures.
• Experience evaluating program effectiveness and recommending improvements.
• Experience providing training and technical assistance to staff.
• Experience in information and records management.
• Proficiency with a variety of IT programs, databases, and computerized systems.
• Excellent written and verbal communication skills; commitment to innovative, quality customer service.
• Physical ability to move a large number of files and/or file boxes.
• Experience with federal travel regulations.
• Bachelor’s degree in business or information management and/or related certifications preferred.