Winter Lights, our largest fundraiser, transforms our gardens into a magical display of lights November 13 – January 3. As part of our seasonal team, you will help bring this wonder to life, ensuring that our guests enjoy a memorable evening. If you are looking to spread holiday cheer and be a part of something special, we would love to have you on board!
We are currently seeking a Winter Lights Ticketing Agent to work daytime hours, 8:30 a.m.- 5:00 p.m., Monday through Sunday. The pay is $17.00 per hour. In addition to providing excellent guest service and engagement, this role will perform ticket sales for the Winter Lights show using EventBrite.
Duties will include answering telephone calls, providing excellent customer service through various forms of communication, processing refunds and exchanges and general troubleshooting. It will require answering questions, assisting customers with issues and is solution-based. Ideal candidates will be comfortable working on computers and able to learn and grasp new software fairly quickly. As directed, this position will also provide support to TNCA staff with Winter Lights related tasks involving guest services and ticketing.
This role will begin at 8:30 a.m. and end at 5:00 p.m. and will work 16-30 hours per week through January 4, 2026. Holiday availability is required of all positions. Weekend work is also required.
Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Including rehearsal evenings, Winter Lights runs every evening from November 13th through January 3rd.
The Guest and Ticket Services role will be expected to work evenings, weekends and holidays. Holiday availability is REQUIRED.
Applicants must be 18 years or older. A high school diploma or equivalent are preferred
Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language. Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics. Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines. This position will need to follow both written and oral instructions. Work Management: Ability to coordinate tasks and establish priorities in response to work flow, be detail-oriented and have a high level of organization. Must be able to manage multiple projects with accuracy and exhibit stellar time management skills. Technology: Proficient use of computers including Microsoft Office and Google Suite, as well as the ability to navigate and learn new programs quickly. Adheres to cash policies and procedures to minimize losses
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.
To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.
The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.
Applicants needing assistance with the application process are asked to contact: ophiring@northcarolina.edu
Overview
The University of North Carolina System is a multi-campus university dedicated to serving the state of North Carolina and its people through world-class teaching, research and scholarship, and outreach and service. More than 225,000 students are enrolled in the UNC System’s 16 university campuses across the state and the NC School of Science and Mathematics, the country’s first public, residential high school for gifted students.
The UNC System is one of the strongest and most successful systems of public higher education in the nation. It’s mission—to discover, create, transmit, and apply knowledge to address the needs of individuals and society—remains true to the University’s founding ideal of shared knowledge in a free society. In addition, the UNC System has a long-standing commitment to public service. The UNC Center for Public Television, the UNC Health Care System, the NC Arboretum, and other University affiliates and programs reap social and economic benefits for the citizens of the state.
System Office
The UNC System Office, located in Raleigh, houses the offices of the president and senior administrative staff for the University. This core administrative staff executes the policies of the UNC Board of Governors and provides Systemwide leadership and support in the areas of academic affairs, business and financial management, communications, strategy and policy, human resources, legal affairs, and government relations. The UNC System Office also has administrative oversight of a number of University affiliates.
