Job Description

Join Our Team as a Cocoa Connoisseur!

As our garden shines with enchanting Winter Lights, we need warm-hearted individuals to help serve up the perfect cup of cocoa to our guests. You'll be at the heart of the event, creating cozy, delicious drinks that add to the magic of the evening. If you love spreading warmth and joy during the holiday season, we'd love to have you join our team!

Cocoa Shack Associates work in the Cocoa Shack or Cocoa Cabin selling drinks and snacks to Winter Lights attendees. This position will involve cash management. Duties will include providing excellent customer service, taking orders and processing cash and credit card sales on point of sale system, pouring alcoholic and non-alcoholic beverages, operating simple machinery like cocoa dispensers and Kegerators, and other event-operations tasks as assigned.

The Cocoa Shack is heated, but staff must be prepared to work in all weather. Pay is $16.00 per hour for this FUN job! This role will begin at 5:00 p.m. and ends by 11:00 p.m. Up to 40 hours a week are available from November 13th through January 3rd. A mandatory, paid in-person training will occur prior to the show start. Holiday availability is required.

Still not sure? Join us at The North Carolina Arboretum (100 Frederick Law Olmsted Way, Asheville, NC 28806) for a job fair on Tuesday, October 6th, from 5:00 p.m.- 7:00 p.m. and learn more about us and our seasonal openings.

Primary Purpose of the Organizational Unit

Winter Lights is the primary fundraiser for The North Carolina Arboretum. Featuring over a million lights, guests will walk through the gardens to experience the show. Winter Lights runs every evening from November 15 through December 31.

Minimum Education, Experience, and Skills

Applicants must be at least 18 years of age and a high school diploma (or equivalent) is preferred.

Competencies

• Customer Service: This position will require strong customer service skills including a solid knowledge of event procedures, attentiveness to customer feedback and the ability to use positive language. - Communication: Must have excellent and courteous written and verbal communication skills for interaction with both internal and external publics. Ability to screen and direct clients and visitors to the appropriate source, inform the public about services, processes, procedures and guidelines. This position will need to follow both written and oral instructions. - Adheres to cash policies and procedures to minimize losses
• Classification: (Seasonal) Cocoa Shack Associate
• Position Number: UNCSO-ATNCA22
• Appointment Type: Temporary
• Full-Time/Part-Time: Part-Time
• Location: 100 Fredrick Law Olmsted Way, Asheville, NC 28806 USA
• Posting Open Date: 09/29/2024
• Posting Close Date:
• Posting Number: req340

EEO

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) is a VEVRAA Federal Contractor.

To claim veteran's preference, all eligible persons shall submit a DD Form 214, Certificate of Release or Discharge from Active Duty, along with a State Application for Employment (Form PD-107 or equivalent) to the appointing authority.

The UNC System Office (includes PBS NC, NCSEAA, and NC Arboretum) participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

EEO Contact Information

Applicants needing assistance with the application process are asked to contact: ophiring@northcarolina.edu