Job Description

Seasonal Veterinary Client Service Representative

Department: Receptionists

Employment Type: Seasonal - Full Time

Location: Chattanooga, Tennessee

Compassionate and adaptable Client Service Representative experienced in supporting fast-paced veterinary and emergency care environments during high-volume weekend operations. Skilled in client communication, emergency intake, scheduling coordination, financial processing, and medical documentation. Known for maintaining professionalism and empathy during stressful situations while supporting efficient workflow between veterinary teams and pet owners. Flexible and dependable with the ability to thrive in seasonal and weekend coverage roles.

Some of the responsibilities you will own in this role:

Weekend & High-Volume Operations
Emergency Veterinary Client Support
Appointment Scheduling & Intake
Multi-Line Phone Systems
Financial Transactions & Billing Support
EMR & Medical Record Documentation
Veterinary Terminology
Client Communication & Emotional Support
Team Collaboration
- Fast-Paced Environment Management
- Front Desk Operations
- Patient Flow Coordination

Preferred Qualifications

Managed front desk operations during high-volume weekend and seasonal shifts in emergency and specialty veterinary settings.
Supported emergency patient intake, appointment scheduling, and urgent admissions while maintaining organized workflow.
Provided compassionate communication and emotional support to pet owners during stressful and emergency situations.
Processed payments, deposits, and financing discussions with accuracy and professionalism.
Maintained detailed patient documentation and updated medical records within EMR systems.
Collaborated closely with veterinarians and technicians to support efficient patient care and client communication.
Remained calm, organized, and responsive during emergency cases and peak weekend demand periods.

Benefits

Flexible schedule ideal for supplemental income or balancing personal commitments
Opportunity to gain experience in emergency and specialty veterinary medicine
Exposure to a fast-paced, team-oriented clinical environment
Develop strong multitasking, communication, and crisis-management skills
Ability to build relationships with veterinary professionals and specialty teams
Hands-on experience with emergency client care and patient coordination
Valuable experience for future growth in veterinary or healthcare careers
Opportunity to make a meaningful impact for pets and families during critical situations

About Innovetive Petcare

Our Vision

Innovetive Petcare owns and operates veterinary practices across the country. Our clinics benefit from our tools, resources, and a great support team dedicated to helping veterinary practices prosper and grow.

Innovetive Petcare runs a great business so our veterinarians can focus on providing exceptional patient care. We want our veterinarians and staff to enjoy a better life, with more work-life balance, a strong supportive community, and ongoing training and career development.

Our Team

At Innovetive Petcare, it all begins with a great team. From the veterinarians, veterinary technicians, practice managers and administrative staff at our clinics, to the great support team in our home office, our team is passionate about animal health.

Happy employees, happy clients

When we become your partner, we invest in your people. We believe in the power of company culture and do whatever we can to ensure a fulfilling career with work-life balance. Along with a generous benefits package, we offer continuous development and education opportunities for your employees to learn, grow and develop.

Industry

Veterinary & Animal Care

Company Size

51-200 employees

Headquarters

Austin, Texas

Year Founded

2015

Website

innovetivepetcare.com

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