Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work

As a Seasonal Talent Acquisition Sourcing Captain, you will play a key role in supporting your team throughout the holiday season by managing daily workloads, auditing task completion, and delivering timely, actionable feedback. You’ll assist with training and onboarding during seasonal colleagues’ ramp-up and nesting periods and provide regular updates and recaps to TA leaders to ensure visibility and alignment of team performance.

In addition to supporting the team, you’ll stay actively involved in the work by sourcing candidates and helping ensure a consistent, high-quality experience for every candidate. You’ll use data and observations from day-to-day activity to help identify opportunities to improve speed, quality, and overall candidate experience at scale.

This position is based in the Tampa, FL location. It is a hybrid role that requires regular in-office presence and is not fully remote.The schedule includes days, mid-shifts, and weekends.

Why this role matters

This role is all about showing up in the work and helping the team deliver strong candidate outcomes during one of the most critical hiring periods of the year. By providing clear direction, offering real-time guidance and support, and reinforcing consistent sourcing practices, you help ensure we’re identifying the right talent while creating a positive, welcoming experience that reflects our brand at every step.

How our Colleagues spend their day…

• Every day starts with leadership and preparation You arrive energized and ready to support the team—reviewing priorities, aligning on goals, and ensuring sourcers are set up for success.
• You lead through action You model strong sourcing practices and create a welcoming candidate experience through genuine hospitality, connection, and professionalism.
• You support the team to finish strong You reinforce quality standards, ensure clear next steps for the screening, interviewing, and stores’ teams, and help maintain a consistent, high-quality experience across every interaction.
• You know service starts with each other You coach, support, and collaborate with your team—creating an environment where colleagues can perform at their best.
• And we know excellence is a journey—we strive to improve every day You use feedback, performance trends, and insights to continuously strengthen team performance and hiring outcomes.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here

What To Expect

• Opportunity to work on a hybrid basis after the introductory period, based on performance and business needs.
• A work schedule that includes day, evening, and weekend shifts.
• A fast-paced, team-oriented environment focused on holiday hiring for hourly roles.
• Structured training, clear sourcing standards, and ongoing support from Talent Acquisition leadership.
• A meaningful leadership role where you can make an immediate impact on hiring results and candidate experience.

How You’ll Make an Impact

• Support a team of sourcers to deliver consistent, high-quality structured sourcing.
• Coach, train, and provide real-time feedback that builds sourcer confidence and improves performance.
• Identify strong talent by evaluating candidate skills, experience, and alignment to role expectations.
• Capture sourcer outcomes accurately and provide clear, objective hiring recommendations.
• Partner closely with hiring leaders, and team members to keep hiring moving quickly and effectively.
• Create a smooth, welcoming candidate journey that leaves every applicant with a positive impression of our brand.

Skills that Matter

Must Have

• The ability to motivate and support a team.
• A passion for creating a positive candidate experience through respectful interactions and genuine hospitality.
• Ability to conduct structured sourcing, assess qualifications thoughtfully, and make objective recommendations.
• Strong organization and time-management skills, with the ability to manage multiple sourcers and follow-up tasks in a fast-paced setting.
• Attention to detail and a commitment to maintaining accurate records while following hiring guidelines and processes.
• Comfort using Applicant Tracking Systems, other hiring-related platforms, dual monitors, and other workplace technology tools.
• Adaptability, professionalism, and the ability to handle confidential information with sound judgment and discretion.
• Previous experience working in recruiting, interviewing, customer service, or high-volume hiring support.
• Experience working in a centralized, high-volume, or call-center-style environment.
• Familiarity with seasonal or hourly hiring in retail or another fast-paced service environment.

Nice to Have

Physical activities you will perform:

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Frequently lift/move up to 10lbs
• Requires close vision, color vision, and ability to adjust focus

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

• Merchandise discounts

• Performance-based incentives

• Annual merit review

• Employee Assistance Program with mental health counseling and legal/financial advice

• Access the full menu of benefits offerings here

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

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