Job Description

Be part of an amazing story

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work

Hiring by working alongside a team of interviewers in a fast-paced, centralized environment. You’ll help keep daily operations running smoothly, offer guidance and coaching in the moment, and share real-time insights with Talent Acquisition partners to keep things moving.

In addition to supporting the team, you’ll stay actively involved in the work—conducting interviews, managing your own candidate pipeline, and helping ensure a consistent, high-quality experience for every candidate. You’ll use data and observations from day-to-day activity to help identify opportunities to improve speed, quality, and overall candidate experience at scale.

This position is based in Santa Ana, CA; Kapolei, HI; or Tampa, FL. It is a hybrid role that requires regular in-office presence and is not fully remote. The schedule includes days, mid-shifts, and weekends.

Why this role matters

This role is all about showing up in the work and helping the team deliver strong candidate outcomes during one of the most critical hiring periods of the year. By providing clear direction, offering real-time guidance and support, and reinforcing consistent interview practices, you help ensure we’re identifying the right talent while creating a positive, welcoming experience that reflects our brand at every step.

How our Colleagues spend their day…

• Every day starts with leadership and preparation. You arrive energized and ready to support the team—reviewing priorities, aligning on goals, and ensuring interviewers are set up for success.
• You lead through action. You model strong interviewing practices and create a welcoming candidate experience through genuine hospitality, connection, and professionalism.
• You support the team to finish strong. You reinforce quality standards, ensure clear next steps for candidates, and help maintain a consistent, high-quality experience across every interaction.
• You know service starts with each other. You coach, support, and collaborate with your team—creating an environment where colleagues can perform at their best.
• And we know excellence is a journey—we strive to improve every day. You use feedback, performance trends, and insights to continuously strengthen team performance and hiring outcomes.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here

What To Expect

• Opportunity to work on a hybrid basis after the introductory period, based on performance and business needs.
• A work schedule that includes day, evening, and weekend shifts.
• A fast-paced, team-oriented environment focused on holiday hiring for hourly roles.
• Structured training, clear interview standards, and ongoing support from Talent Acquisition leadership.
• A meaningful leadership role where you can make an immediate impact on hiring results and candidate experience.

How You’ll Make an Impact

• Support a team of interviewers to deliver consistent, high-quality structured interviews.
• Coach, train, and provide real-time feedback that builds interviewer confidence and improves performance.
• Identify strong talent by evaluating candidate skills, experience, and alignment to role expectations.
• Capture interview outcomes accurately and provide clear, objective hiring recommendations.
• Partner closely with hiring leaders, and team members to keep hiring moving quickly and effectively.
• Create a smooth, welcoming candidate journey that leaves every applicant with a positive impression of our brand.

Skills that Matter

Must Have

• The ability to motivate and support a team.
• A passion for creating a positive candidate experience through respectful interactions and genuine hospitality.
• Ability to conduct structured interviews, assess qualifications thoughtfully, and make objective hiring recommendations.
• Strong organization and time-management skills, with the ability to manage multiple interviews and follow-up tasks in a fast-paced setting.
• Attention to detail and a commitment to maintaining accurate records while following hiring guidelines and processes.
• Comfort using Applicant Tracking Systems, interview platforms, dual monitors, and other workplace technology tools.
• Adaptability, professionalism, and the ability to handle confidential information with sound judgment and discretion.

Nice to Have

• Previous experience working in recruiting, interviewing, customer service, or high-volume hiring support.
• Experience working in a centralized, high-volume, or call-center-style environment.
• Familiarity with seasonal or hourly hiring in retail or another fast-paced service environment.

Physical activities you will perform:

• This role involves performing essential job functions such as communication, collaboration, and use of office and computer systems. Responsibilities include the ability to access and review written and electronic information, and to move within the work environment and interact with workplace materials as needed to carry out job responsibilities.
• Frequently lift/move up to 10lbs
• Requires close vision, color vision, and ability to adjust focus
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• A ccess the full menu of benefits offerings here

What We Can Offer You

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.

Some additional benefits we offer include:

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.

Join us and help write the next chapter in our story - Apply Today!

HRCOMM00