Job Description

The Retail Lead Partner supports daily retail operations at Rock City Gardens by providing front-line leadership, supervising partners, and ensuring exceptional guest service. This role assists with operational execution, merchandising, cash handling oversight, and partner training while maintaining a positive, high-performing team environment.

The Retail Lead Partner serves as a key support to leadership and helps ensure consistency, efficiency, and a guest-focused experience across all retail locations.

This role supports Rock City Enterprises’ mission:

“To enrich lives through Wonder and Connection.”

Essential Duties & Responsibilities

Leadership & Team Support

• Lead the Rock City Gardens Retail team in accordance with the Culture of Excellence and operational goals.
• Provide day-to-day supervision of partners in the absence of the Team Leader.
• Assist with partner training, including opening and closing procedures, cash handling, and register usage.
• Communicate scheduling concerns and staffing needs to the Team Leader or Retail Operations Manager.
• Proactively manage labor during changing business needs.

Guest Experience & Service

• Deliver excellent guest service in all aspects of retail operations.
• Model appropriate guest and partner interactions at all times.
• Support a welcoming, professional environment that reflects Rock City Enterprises’ mission and values.

Retail Operations & Merchandising

• Assist the Team Leader with merchandise ordering and tracking sales and damages.
• Work collaboratively to ensure merchandise is attractively displayed and shops are clean, organized, and well stocked.
• Support efforts to achieve favorable per-cap spending through visual presentation and guest engagement.

Cash Handling & Compliance

• Perform cashier duties as needed.
• Monitor cash handling procedures to minimize shrink and loss.
• Ensure company policies and procedures are followed and enforced consistently.

General Responsibilities

• Perform all duties associated with Rock City Gardens retail operations.
• Perform other duties as assigned by management.

Requirements

Qualifications

Education & Experience

• High school diploma or GED preferred, or currently pursuing.
• Four to six months of related retail, customer service, or hospitality experience preferred.
• Equivalent combination of education and experience will be considered.

Knowledge & Skills

• Strong guest service and sales-oriented mindset.
• Ability to effectively communicate with guests, partners, and leadership in one-on-one and small group settings.
• Ability to read, analyze, and respond to operational and business-related information.
• Basic math skills, including the ability to add, subtract, multiply, and divide using U.S. currency.
• Basic computer and point-of-sale skills preferred.

Professional Attributes

• Outgoing, friendly personality with a desire to provide quality service.
• Ability to present a conservative, professional image to guests and partners.
• Willingness to learn, support the team, and contribute positively to the work environment.

Licenses & Availability

• Flexible availability to work nights, weekends, holidays, and special events as needed.

Physical Demands & Work Environment

• Ability to stand, walk, stoop, kneel, or crouch frequently.
• Regular use of hands and fingers to handle merchandise and operate a cash register.
• Ability to lift or move up to 25 pounds.
• Ability to work in a fast-paced retail environment.

Company Mission & Core Values

Mission: To enrich lives through wonder and connection.

Core Values: Courage | Care | Wonder | Excellence