Job Description

ABOUT L’ERMITAGE BEVERLY HILLS
L’Ermitage Beverly Hills has been a sanctuary of elegance and discretion since 1975. An exclusive Five-Star, AAA Five Diamond, Two Michelin Keys property, we are committed to delivering world-class hospitality in an intimate and refined environment. Every team member contributes to the timeless experience that defines L’Ermitage and is committed to offering travelers excellence in hospitality.

As a Server at Poza, rooftop pool, restaurant and bar, you are the heartbeat of the guest experience. You will deliver exceptional food and beverage service with grace, attentiveness, and style—reflecting the luxury and sophistication of L’Ermitage Beverly Hills. Your knowledge of our menu, attention to detail, and intuitive hospitality will help craft memorable moments by the pool and under the stars.

• Deliver exceptional guest service by greeting, seating, assisting, and serving guests in dining and poolside areas; take food and beverage orders, enter orders into the POS system, deliver items, ensure guest satisfaction, present checks, and process payments.
• Maintain thorough knowledge of food, beverage, wine, beer, cocktail, coffee, tea, and espresso offerings, including daily specials, to answer questions, make recommendations, and maximize revenue through suggestive selling and upselling.
• Be perceptive, proactive, and engaging. Anticipate and personalize the guest experience when possible; remember your guest and their requests. Support VIP and special occasion service, encourage repeat visits, and professionally resolve guest concerns by escalating issues to management when necessary.
• Set up, organize, and maintain dining rooms, poolside areas, service stations, bars, and seasonal outdoor seating areas, including arranging furniture, umbrellas, lounge chairs, tables, towels, and other guest amenities according to established standards.
• Monitor and maintain the cleanliness, appearance, safety, and organization of dining, pool, and service areas by clearing and sanitizing tables, resetting lounge furniture, removing debris and trash, stocking supplies, and ensuring all areas remain guest-ready throughout the day.
• Complete all opening, closing, side work, and pre-service duties, including stocking and replenishing supplies, preparing service items, polishing glassware and flatware, handling linens and towels, storing cushions, organizing inventory, and performing assigned deep-cleaning tasks.
• Maintain inventory and availability of operational supplies, including towels, beverages, service items, condiments, amenities, and other guest-use products.
• Demonstrate knowledge of table and seat numbers and operate efficiently and professionally during high-volume, fast-paced, and high-stress service periods.
• Follow all food safety, allergy awareness, sanitation, and responsible alcohol service practices, including communicating allergy concerns, recognizing signs of intoxication and refusing alcohol service when appropriate.
• Promote a safe environment by monitoring pool and facility safety standards, enforcing pool rules, observing weather conditions, identifying hazards, and supporting emergency response procedures when required.
• Report maintenance, equipment, furniture, or facility issues promptly to the appropriate department and coordinate with housekeeping, engineering, and other departments to ensure seamless guest service.
• Accurately handle cash, credit card transactions, tip and service charge procedures, end-of-shift reconciliations, cash deposits, and manager check-outs in accordance with company policies.
• Foster a positive, team-oriented work environment by collaborating with colleagues, assisting team members as needed, and maintaining open communication with management regarding guest or employee concerns.
• Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
• Attend meetings and training sessions as required.
• Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.
• Perform other duties and responsibilities as assigned by management to support departmental and operational needs.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to work outside seasonally in various weather for up to 8 hours.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to walk the property, move up and down stairs regularly.
• Ability to move quickly based on guest needs.
• Ability to regularly move and lift up to 50 lbs.
• Ability to use repetitive manual dexterity, such as writing, typing in orders, polishing, rolling silverware.
• Ability to bend, kneel, stretch, and reach frequently, including above head, and repetitively during a shift.
• Ability to visibly survey property areas clearly.
• Ability to view a digital computer/tablet screen.
• Ability to communicate and exchange information effectively, often in a public/group setting.
• Ability to read, write, speak, and understand English.
• Ability to complete a satisfactory background check
• Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
• Ability to work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software / Credit Card Processor (Micros)
• Reservations Software and iPad tablet
• Multi-line Phone System
• Time Keeping & Payroll Software
• Scheduling Software
• Cleaning Chemicals & Tools (mop/bucket, broom, vacuum, sanitizer bucket)
• CO2 Soda Fountain System
• Refrigeration/Freezer Systems
• Keg storage Systems
• Automatic Dishwasher

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Some seasonal exterior work with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

KEY SKILLS & EXPERIENCE REQUIRED:

• 1+ year professional serving experience in a high-volume restaurant setting.
• High School diploma/GED.
• Demonstrates strong communication, organizational, and problem-solving skills.
• Strong beverage knowledge with understanding of cocktail recipes, spirits, wine, and beer.
• Able to complete a satisfactory background check.
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Expresses sincere enthusiasm for the role and passion for food and beverage.
• Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

No Job Description for a position can possibly include all duties which may be requested by guests or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

L’Ermitage participates in the Department of Homeland Security's E-Verify Program to verify the employment eligibility of all newly hired employees.